Silver Oak Casino - Payment run around

RESOLVED
Wrigleymaggie United States
posted on May 29, 2016.

On May 1st I requested a withdrawl and sent in all the required paperwork. I verified that the paperwork was received After 10 business days I received a call from Robin in the withdraws department saying that my withdrawal was approved. She then said that my request has been sent to the processing dept and that the timeline to receive my check was 10 business days
I call on the 12 th business day only to be told my withdrawal was never sent to the processor and they don't know why or when it will be sent.
I've had a few conversations with various people that all told me that my request was already at the processor
I can't get anyone to give me an honest answer.
I understand delays happen but I'm looking for the answer as to when I will be getting my $2500 payout and no one can give it to me
It's not right if I'm expected to wait 10 more business days when they finally to decide to send it to the processor
Looking for answers

posted on May 31, 2016.

Hi Wrigleymaggie--

I'm terribly sorry for the delays and frustrations you've experienced with this.

I've looked into your account and I do see your payment has been sent off. I would expect to see tracking on this before the end of the week--generally the day after tracking comes in, the payment is delivered.

As soon as I have your tracking information, I'll be back with those details. ;-)

All the best,

Tawni

Wrigleymaggie United States
posted on June 2, 2016.

Thanks but I was also told I would be hearing from someone named Ally in escalations. Still nothing and no tracking number. More run around

posted on June 3, 2016.

Hi Wrigleymaggie--

I'm terribly sorry--it's just been crazy-busy.

The good news is that your tracking did come in late in the afternoon and I can see your payment is set to be delivered to you tomorrow (Friday) by 10:30 AM.

Again, apologies for the delays.

I wish you all the best,

Tawni

Wrigleymaggie United States
posted on June 4, 2016.

Finally got the check. Didn't realize the fees they take out because when I asked a silver oak agent I was told no fees But happy to be paid. Thank you

AskGamblers
posted on June 4, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.