Grand Reef Casino - Payment of 472.66 not processed after 50 days

posted on May 12, 2014.

I ordered my withdrawal on March 20. All my documents were received and approved and casino assured me I will be paid soon. I contacted them multiple times and they always say it was escalated and will be processed ASAP, but it still is not processed.

posted on May 20, 2014.

The complaint is reopened upon casino's request.

posted on May 21, 2014.

Hi there,

Your withdrawal has been processed and you should receive your winnings within the next 24-48 hours.

Kind regards,
Grand Reef Casino

posted on May 26, 2014.

Not sure if it is a new complaint or you would reopen the my prior one. What happened was Grand Reef casino assured me that money was sent to my bank account and I should receive it soon. So I waited and waited to confirm it here. The money was not coming in so I had nothing to write. As of now still no money received.

posted on May 28, 2014.

Hi there,

We will investigate this urgently and post feedback here as soon as possible.

Grand Reef Casino

posted on May 29, 2014.

Any update?

posted on June 2, 2014.

Dear @Grand Reef Casino,
Any update considering this complaint? Thank you.

posted on June 3, 2014.

Hi. I received the wire transfer yesterday (June 2, 2014).