Las Vegas USA Casino - Payment Not Received in the Specified Timeframe

posted on September 18, 2015.

I have been visiting this casino for months now and never had a problem with getting payments within the specified time frames disclosed to users. I currently had one payout request for $4000, which was split into separate transactions. There was a much longer than anticipated delay in getting the payment "processed," and now I was due to have my first installment in my account yesterday. Continuous emails with the casino basically lead to the same canned answers. I'm a little concerned as other players seem to have noticed this trend starting in August (August was when I made my initial payout request). I really love using this casino, but this latest experience is changing my attitude. I just want to know what the delay is with the first installment, and if there is something I can do to rectify the issue.

posted on September 22, 2015.

I did want to post an update since they finally gave me somewhat of an "uncanned" answer. They have asked me to provide evidence (using bank statements and print outs) that I did not already receive the payments. I did find out that they use multiple processors and it seems like the one they used for this payment may be presenting difficulty. I will keep the case open until I receive the entire payment, as I've yet to receive the first installment (already 4 business days late - and the other installment is due tomorrow).

posted on September 25, 2015.

As of 9/24, I did finally receive the first installment. I will tell you that sending emails to casino are fruitless - use the online support chat. I did have to provide proof of non-payment (bank statement) to the casino to pass on to the processor. Since I'm seeing a rash of complaints about this casino from the same time frame something tells me the particular processor they are using is not very good. Once I provided the information, funds came quickly. Again - my suggestion - use the online support chat because the emails did not seem to work at all.

posted on September 29, 2015.

Dear @debolobo,

Are you satisfied with the outcome, can we close this case as resolved? Thank you.

posted on September 29, 2015.

I'd like to keep this case open until I receive the second installment, which will hopefully be this week. I will post an update once the second installment posts to my account. Thank you.