Las Vegas USA Casino - Payment Not Received in the Specified Timeframe

UNRESOLVED
debolobo United States
posted on September 18, 2015.

I have been visiting this casino for months now and never had a problem with getting payments within the specified time frames disclosed to users. I currently had one payout request for $4000, which was split into separate transactions. There was a much longer than anticipated delay in getting the payment "processed," and now I was due to have my first installment in my account yesterday. Continuous emails with the casino basically lead to the same canned answers. I'm a little concerned as other players seem to have noticed this trend starting in August (August was when I made my initial payout request). I really love using this casino, but this latest experience is changing my attitude. I just want to know what the delay is with the first installment, and if there is something I can do to rectify the issue.

debolobo United States
posted on September 22, 2015.

I did want to post an update since they finally gave me somewhat of an "uncanned" answer. They have asked me to provide evidence (using bank statements and print outs) that I did not already receive the payments. I did find out that they use multiple processors and it seems like the one they used for this payment may be presenting difficulty. I will keep the case open until I receive the entire payment, as I've yet to receive the first installment (already 4 business days late - and the other installment is due tomorrow).

debolobo United States
posted on September 25, 2015.

As of 9/24, I did finally receive the first installment. I will tell you that sending emails to casino are fruitless - use the online support chat. I did have to provide proof of non-payment (bank statement) to the casino to pass on to the processor. Since I'm seeing a rash of complaints about this casino from the same time frame something tells me the particular processor they are using is not very good. Once I provided the information, funds came quickly. Again - my suggestion - use the online support chat because the emails did not seem to work at all.

AskGamblers
posted on September 29, 2015.

Dear @debolobo,

Are you satisfied with the outcome, can we close this case as resolved? Thank you.

debolobo United States
posted on September 29, 2015.

I'd like to keep this case open until I receive the second installment, which will hopefully be this week. I will post an update once the second installment posts to my account. Thank you.