Slots of Vegas Casino - Payment Information Not Received

RESOLVED
posted on July 19, 2016.

I requested my withdrawal on 6/14 and send my my verification information with banking information on 6/15. I requested payment via wire transfer and sent my information via email that same day. My withdrawal request was approved on 7/1, but after waiting and contacting them, they said my wire transfer information was not received. So after speaking with their chat, I sent my banking info for the wire transfer again via email to the email address they provided me. Spoke to the chat again today and they said it still hasn't been received after I sent the info a second time. I am not risking sending my information again with the chance of it being intercepted by a third party. Can someone please help?

posted on July 22, 2016.

Hi handyjack--

Yeesh, I am so sorry about all of this and in a moment, you'll understand why I've thrown in the 'yeesh.'

I've taken a look at your account and I see that for whatever reason, we've still not received your wire details. I've sent you a PM with the correct address to send those details to, just for future reference.

I'm not certain exactly what happened or why, but what I do see is that a check payment has been issued. I would imagine that we'll receive tracking on this payment by early next week. Generally, players receive their payments the same day or day after we receive tracking.

As soon as your tracking comes in, I'll be back to update this post.

Again, I genuinely apologize for the screw-ups with this.

All the best,

Tawni

AskGamblers
posted on July 26, 2016.

Dear @handyjack777,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

posted on July 26, 2016.

Hi Tawni,

I was wanting to do the wire transfer for the sake of speed, but I'll take the check since it's already been issued. The email address you provided me is different from the 2 other email addresses provided to me by 2 separate support reps to send the bank info. May want to make sure the one you gave me is the one given out to all other players. I'm just hoping my info didn't get compromised since you didn't receive it. I'll consider this issue resolved and will wait to receive the check. Thank you.

posted on July 27, 2016.

Hi handyjack--

I've sent you a PM with your tracking information. Please read the PM as soon as possible, as I'm concerned there may be an issue with delivery.

Please let me know if you have any problems with this.

Thanks,

Tawni

posted on July 27, 2016.

Replied to your PM. Check was received today. Thank you for addressing this promptly!

AskGamblers
posted on July 28, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.