Winbig 21 Casino - Payment in 1500 € I have not had!

UNRESOLVED
posted on August 24, 2015.

This is my problem!

I won 3450 Euros in Winbig21 casino!

I received the first payment of 950 € then ...
I received the second payment of 1,000 euro ...

And then they need to pay me another 1,500 Euros!

But they do not want to answer nor chatting and even emails that I send him!
And then I ask you kindly help me please ...


This is the email I received regarding the complaint that I presented today on winbig21 !

To:
Subject: Your cashout is being processed !!
From: [email protected]
Date: Sat, 18 Jul 2015 11:11:17 -0400


Hello M**************
Username:
Your cashout of 1500 is being processed.
Sincerely,
Assistance Group Winbig21
Email - [email protected]
Call toll-free:
U.K + 44-808-81349819
U.S. + 1-888 668 5258

AskGamblers
posted on August 28, 2015.

Dear @MaxTranchida,

Any updates regarding your complaint?

Thank you.

posted on August 28, 2015.

Hello, dear of [email protected]
First of all, I want to thank you for your interest
you have for my problem but also the problems of other people.

What concerns me in the casino Winbig21
last night I sent another imail but no response! (as usual !)
Sorry for my English, and good work.
Thanks, and Bye.

posted on September 1, 2015.

Hi, askgamblers, I want to inform you that today I received this email:

From Winbig21 Manager ([email protected])
Submit Date: Tuesday, September 1, 2015 00:27:29
To: [email protected]

hi,
We are working on your withdraw and will process your cashout very
soon.

Regards,
Support Team
Winbig21.com

AskGamblers
posted on September 4, 2015.

Dear @MaxTranchida,

Any updates? Thank you.

posted on September 4, 2015.

No! Unfortunately any updates .....
Always a big thanks!

AskGamblers
posted on September 9, 2015.

This complaint has been reopened upon submitter's request and we would like to give it one more chance for a successful resolution.

posted on September 9, 2015.

Hi, askgamblers
I received this in an hour!

Da: Winbig21 Support ([email protected])
Data invio: mercoledì 9 settembre 2015 01:15:02
A: [email protected]

Hi Massimiliano,

We are really apologize for delay in your withdraw but please wait for
few days and we will process your cash-out very soon.

Regards,
Support Team,
Winbig21.com