I requested a withdrawal of 470 mBTC a week ago and still have not received payment. When I talk to the support all they say is it is with the financial department and will take 24 hours, but they have been saying this for a week now. I'm beginning to think I will never see my money.
I have now been in touch with the casino several times and they just continue to say 'I have sent a request to the financial department'. I asked if I could speak to the elusive financial department and they told me no, so I asked if they actually exist to which they responded 'The conclusion is sure to be promoted.' Which seemed like a pretty strange thing to say. I don't believe I will be seeing my money anytime soon. Avoid this casino!
BTC Casino complaints
- 2 of 9 resolved
- 5 days avg response
- 1 week avg complaint life
- 362 USD avg amount
BTC Casino - Stalling payment, support keeps giving the run aroundUnresolved
BTC Casino - Stalling payment, support keeps giving the run around
well on the 13th of jan i won on a slot called wonkey wabbits at btc-casino.io i won little over 1000 mbtc this is the first whole bitcoin ive ever ...Read more
BTC Casino - Free Spins Lost Due to Software Glitch and Deposit Bonus Not CreditedUnresolved
BTC Casino - Free Spins Lost Due to Software Glitch and Deposit Bonus Not Credited
I was playing Gonzo's Quest mobile and I won 10 free spins. When the main reels split to move to the free spin reels, the game froze on a black screen ...Read more
BTC Casino - Delayed withdrawalUnresolved
BTC Casino - Delayed withdrawal
I requested a withdrawal at Dec.. 7th and it is still pending even though the are supposed to process withdrawal withing 24 hours according to their ...Read more
BTC Casino delaying my cashout for 2 weeks now!Unresolved
BTC Casino delaying my cashout for 2 weeks now!
Made a witdhdraw from BTC Casino 2nd of december 2015 and its still not payed! When asked about it, they give explonations like this " ...Read more
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