BestCasino - Payment delayed for 2 weeks

RESOLVED
hfm-timely United Kingdom
posted on July 5, 2016.

Hi,
I requested a withdrawal on 22 June from this reputable casino. On the same day, I asked for my account to be closed for responsible gambling reasons. The casino followed my request but has not yet approved the withdrawal 2 weeks later. I have politely followed up by email a few times and when I get a response it is apologetic but comes to nothing - they just say they will ask Finance to hurry up. On Live Chat today the assistant apologised and said the Finance department has "a lot to do". I'm sure that's true, but I can't understand why it takes 2 weeks to approve a simple withdrawal. I asked for an explanation and the assistant did not respond. I would be grateful for any help speeding this up.

AskGamblers
posted on July 10, 2016.

Dear @hfm-timely,

Please let us know if there's some update on your issue.

hfm-timely United Kingdom
posted on July 11, 2016.

Nothing so far.

posted on July 11, 2016.

Dear hfm-timely,

Can you please send an email to me at [email protected] Will make sure this is dealt with immediatly.

Regards

Henrik

hfm-timely United Kingdom
posted on July 12, 2016.

I have had assurance from Henrik that my payment will be processed today. Will update you when received. Thanks.

AskGamblers
posted on July 15, 2016.

Dear @hfm-timely,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

hfm-timely United Kingdom
posted on July 16, 2016.

Payment has not yet arrived.

hfm-timely United Kingdom
posted on July 18, 2016.

I was hoping to be able to say the payment had appeared today, but still nothing.

hfm-timely United Kingdom
posted on July 19, 2016.

Happy to be able to report that the payment arrived today. Many thanks for helping this along. Now resolved :-)

AskGamblers
posted on July 20, 2016.

Based on the submitter's last post AskGamblers Complaints Team is now considering the case as resolved and it is being officially closed.

We would like to thank both parties involved into the dispute for their cooperation.