Complaint status
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Complaint History
coates151 submitted a complaint.
Rushmore Casino responded.
Closed due to inactivity of submitter.
Payment Delay
I have been waiting for a payment that was approved on 6/25/11. Its a wire transfer and I was told 5-10 days. So far I have heard nothing from the casino. The casino is great and the workers are very helpful that is why I made a deposit to play there. Its only $350.00 but before I make another deposit It would be nice to get payed. I like the casino and games but Im not trowing money away when there are other casinos that pay fast and friendly. I wish to keep playing at this casino but money doesnt grow on trees thank yuo Bill playes coates151
We do apologise that there has been an unexpected and unavoidable delay with your withdrawal. There has been some technical difficulties that have cause some delays in some player payments however rest assured that you will receive your money shortly.
We are working hard to overcome any withdrawal delays and are constantly making payments to catch up on these delays. You will be notified directly by the withdrawals department on any further progress.
We appreciate your patience and understanding.
Withdrawals Department
Rushmore Casino
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Same BS response they give everyone..I've heard this for the last 3 days now...I also have a withdrawal from June that has not been paid. It is sad that Rushmore has such a good reputation, but since late last year around Christmas, they have struggled to pay out. I do not see them resolving this issue...since it has been that way since late 2010....once I receive my deposit, I will be playing elsewhere....again, it is sad, because I enjoyed playing there...but when you accept a deposit instantly and then wait months to pay out...not good for business...
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