I start off by writing to all casino users, please check forums regards the casinos you are about to play. I certainly wish I had when it comes to SMART LIVE CASINO. After opening an account and winning 6004gbp I have since met a wall of emails fobbing me off regards PAYMENT. "its being processed" "its with the financial team" "it will be processed soon" . considering i won on the 8th january and still being fobbed off, Id like to share with you all the trouble I am having being paid. Ill share with you my latest email I sent to the casino, heaven knows what ill get back.
Good afternoon, I have been told to write to you to complain formally regards a pending withdrawal. As I have forward the conversations I have had so far with your casino, you will see and hopefully understand and frustration to as why this payout has still not been processed. I opened an account with SMART LIVE on the 8/1/2013 and I won 6004gbp. I followed all the guidelines set and was very excited to have won. Since my initial withdrawal I have been fobbed off with emails saying my withdrawal should be processed soon and its with the financial team? HOW LONG do they require to process a win? WHY has it come this far to get a payout? I have become very very frustrated , upset and it is now affecting me on a daily basis, which is not ideal as I am 4 months pregnant and do not need the day to day stress YOUR CASINO is causing me.
Since I have had lots of time to search the history of your casino , I have found numerous forums regards online casinos and can honestly say you have a disgraceful reputation when it comes to payouts. I have yet to post my situation and was hoping it would not come to me having to sign up and express my views , anger and disappointment with SMART LIVE. I will await the response from this email , one final request for you to pay me my winnings from your casino. I DO NOT WANT TO HEAR , its with the financial team , they have more than enough time to process this win. I WANT PAYMENT, failure to process this will resort in me seeking LEGAL advice against you and also contacting the company who you are regulated by.
I look forward to a speedy response
BE CAREFUL PEOPLE