Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
Vitor Inacio submitted a complaint.
Rey8 Casino responded.
Vitor Inacio responded.
Rey8 Casino responded.
Vitor Inacio responded.
Rey8 Casino responded.
Vitor Inacio responded.
Rey8 Casino responded.
Vitor Inacio responded.
AskGamblers responded.
Solved successfully.
Payment delay at Rey8 Casino
Exmos.Srs. I Vitor Manuel De Sousa Inacio , grube.inacio email @ hotmail.com
'm online casino player registered in some casinos and im here by complain about casino Rey8
because walking constantly delaying my payment of 500 euros that was requested two weeks will
and it is not for lack of documentation because I have already sent will have conducted 6 months when the first survey and then also
had difficulty receiving, only this time is difficult, get in the line soporte not say I know when it's done, now
I sent an email and nobody answered me so I decided to give you knowledge that can help me.
My Username is this casino H6R73924232
many thanks
graciously
I await response if possible
Vitor Inacio
Dear Vitor
allow me to explain that the reason of this delay was due to an unexpected inconvenience encountered with our Third Party Processors. I truly apologize on Rey8 casino´s behalf for any inconvenience caused. I can assure you that the issue has now been resolved and you should be receiving the payment shortly.
Should you have any questions please feel free to contact me
Giovanni
Customer Service
International: +507 830 5490
support@rey8.com
http://www.rey8.com
Dear. Messrs. why is the casino rey8 have responded to say I apologize for this delay but that was already solved everything, when in casino cashier still waiting and already spent 3 weeks and give me 35 euros for me to play to compensate for the delayed payment but what is this PLAY WITH MONEY fROM OTHERS? thank you.
Vitor Inacio
Hello Vitor,
as I tried to explain, we are working on it.
You will be paid by end of this week. Please notify me if you have not received the funds by Monday, October 29th.
thank you,
Giovanni
Customer Service
International: +507 830 5490
support@rey8.com
http://www.rey8.com
ok i want to see if on Monday 29/10/2012 day if I get my payment, thank you
Vitor Inacio
Hi Vitor,
your payment went out yesterday,
Cheers,
Giovanni
Customer Service
International: +507 830 5490
support@rey8.com
http://www.rey8.com
ok I got my payment after presenting complaint fortunately askgamblers
What is unfortunate is that the casino rey8 offered me 35 euros to play and now does not give me
access to games (no games) ok just lost a good player, good afternoon
Dear Vitor,
We sent out an email to all Rey8 players notifying them that we are shutting down and moving to www.planetkings.com on the Rival platform. In that email, we explained that by creating an account at PlanetKings, we would be able to facilitate all monetary transactions.
Please contact me directly. There is no need to continue to use this forum for communication.
Thank you for your understanding,
Giovanni
Customer Service
International: +507 830 5490
support@rey8.com
http://www.rey8.com
thanks and is solved
Complaint solved!
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