Lucky Gold Casino - Payment delay

RESOLVED
posted on October 15, 2015.

Hi, I played on this casino and won some money a few days ago. I then withdrew it to my bank account and waited. After a couple of days I was asked for verification documents so I sent them to the casino. I initially deposited using two cards- one was a debit card and 1 was a credit card. I sent my credit card details for verification. After a few days, I received an email that my money has been sent back to my casino account and that I have to sent my other bank card details ? Then when I logged into my casino account to make withdrawal again, it says there is a wagering limit added on. This means I have to play with the money I won in order to wager again before I can withdraw? How is this fair? They give a few small daily bonuses like 1 or 2 pounds, is this what has happened to my account? Have they added on wagering requirements because I played them? Can someone confirm why my money has been sent back to me when I asked for a withdrawal about a week ago. I don't even know how to call them as it shows email only, a bit worried, please HELP
to sort it out

posted on October 19, 2015.

Hi,

We regret for the inconvenience caused to you, we would request you to write back to us with the alias so that I can personally check and get back to you.

Alternatively, you can write to me at my email address mentioned below.

Best Regards,
Manager
Mobile Casino Network
email: [email protected][email protected][email protected]­­­­­­­o­­r­­­­­­k.com

posted on October 19, 2015.

Hi Volodymyr,

After a careful review, we could trace your account and we believe you are referring to your account with alias mcn_bfu337, to answer your queries, we definitely would need documents which is as part of our terms and conditions listed here https:­//w­ww.l­uc­kyg­old.co­m/t­erm­s-c­ond­itions

On the wagering requirements, any new bonus claimed will add to the wagering requirements which is clearly specified on our promotions terms and hence an additional wagering requirements was added, had you chosen not to claim any of the daily login bonuses or any other bonus, new wagering requirements would not have been added and you could have continued.

You can contact our Customer Service on:+44 (0)2036 081305 and we are available 24*7 at your service.

If there are still any queries or clarifications that you might need, you can write to me at my email address mentioned below.

Best Regards,
Manager
Mobile Casino Network
email: [email protected]­­e­tw­­­or­­k.com

AskGamblers
posted on October 22, 2015.

Dear @vovanuch,

Any update regarding the case, did you send the needed documents to the casino? Thank you.

AskGamblers
posted on October 26, 2015.

@vovanuch,
Did you send to the casino necessary documents to verify your account? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

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