Casino Titan - Payment Declined With Absurd Reason

RESOLVED
gpmonies United States
posted on May 1, 2015.

I had won a jackpot, 33K, sounds great right? Well they only have been performing a 500.00/wk withdraw, whatever okay I'm down. Last week was the first decline, no response except below, it's funny cause i had a bad night and lost 10k; down to 18k from 33k and they are claiming I'm not gambling enough but won't tell me the criteria, there's nothing i can do but warn everyone to stay off of Casino Titan, they will not pay you, they do not help you, they just want deposits, the cater to losers not winners.


"Dear [######],

Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased.
In order to withdraw further winnings you should play more in our casino.
We apologize for the inconvenience.
In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here.
Best regards,
Danielle Huttington
Finance Department"

posted on May 1, 2015.

Hello gpmonies,
I will check your account and get back to you with more information.
Regards,
Anita

gpmonies United States
posted on May 1, 2015.

I look forward to the resolve of this issue and no further payment issues. If there is a criteria for betting please state it here. If I failed to meet the requirements please state the reasons here.

Thanks,

posted on May 3, 2015.

Hi
I was informed by our finance team that your withdrawal was approved.

gpmonies United States
posted on May 3, 2015.

Hello, thanks for the information I saw 1000.00 released. I have a withdraw request in right now for 1500.00 i will await to ensure this withdraw is received too. I have now gambled alot, so withdraws should be easy, what is the betting criteria?

posted on May 7, 2015.

Hello,

I apologize for the delay.

Will let you know as soon as I get updates from the finance department.

Best regards,

Anita

gpmonies United States
posted on May 8, 2015.

It may be unfortunate that I did not adhere to these unwritten rules, and unfortunate that I did not stick to my plan; at this point I will leave satisfied if my continued gambling releases the current 1500 request in full and repeatedly until the small remainder of this 18K is paid and I can deposit again. I am lucky to have thought it too good to be true, but if this does not go through I can share my last email with Daniel on this transcription if that step fit necessary.

posted on May 10, 2015.

Hello,
I apologize for the delay. I will look into this matter and get back to you.
I appreciate your patience.
Thank you,
Anita

gpmonies United States
posted on May 12, 2015.

Awaiting a response to message above sent on the 8th. "It may be unfortunate that I did not adhere to these unwritten rules, and unfortunate that I did not stick to my plan; at this point I will leave satisfied if my continued gambling releases the current 1500 request in full and repeatedly until the small remainder of this 18K is paid and I can deposit again. I am lucky to have thought it too good to be true, but if this does not go through I can share my last email with Daniel on this transcription if that step fit necessary."

AskGamblers
posted on May 15, 2015.

@Casino Titan,
Any news?

gpmonies United States
posted on May 15, 2015.

Withdrawal still pending. No response to above as of yet. I assume a response will be sent today as this is the 10th business day from the 1st, and withdrawals are pending for 7-10 bus. days.

I really like casino titans betting format and games, this process of undefined criteria in order to justify a withdrawal really hinder my views. Hopefully they gain from this and change they have good games...

gpmonies United States
posted on May 19, 2015.

For anyone monitoring this feed, I heard on Friday I would hear back on Monday or Tuesday. I would expect all 1500 to be approved from the 1500. There is 20 Hours remaining.

posted on May 19, 2015.

Hello,

I apologize for this delay.
Your withdrawal has been processed already.
Please feel free to get in touch if you need any help.

Best of luck,
Anita

AskGamblers
posted on May 22, 2015.

@gpmonies,
Did you received your winnings? Can we close this complaint, thank you?

AskGamblers
posted on May 26, 2015.

@gpmonies,
It's a nice practice to confirm if your complaint is resolved or not, thank you.