Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
Rule2012 submitted a complaint.
Silver Oak Casino responded.
Rule2012 responded.
Silver Oak Casino responded.
AskGamblers responded.
Silver Oak Casino responded.
Silver Oak Casino responded.
AskGamblers responded.
Rule2012 responded.
AskGamblers responded.
Solved successfully.
Payment Complaint
I requested a withdraw from Silver Oak on April 16th and provided all of the required information. It took over 2 weeks for payment to be sent out. At least "supposedly" sent out...Below I have copied emails from silver oak that seem completely unacceptable and provide zero assistance. It has been over 6 weeks since I have requested a withdraw!!!
This is what Nicole my lobby manager has to say..."Hi R***
I apologize for the inconvenience. At this time, I have no way of communicating with the third party processors" when I asked about the where abouts of my money!!!
Ridiculous!!!
Dear Player:
We will check into this matter and will get back with you ASAP
Best Regards
AceRevenue Team
I'm waiting...
Dear raularmendariz:
There has been a payments delay due to Silver Oak's third party processor.
They have informed us that this problem should be solved within the next 24-48 hours and tracking numbers will be available back then.
Best Regards
AceRevenue Team
Please let us know here when you receive the payment.
Dear raularmendariz:
Your tracking code is available. Please contact any CS representative at Silver Oak and request your Fedex Tracking #
Best Regards
AceRevenue Team
Dear AskGamblers:
We are waiting for player to confirm he has received his tracking#
Best Regards
AceRevenue Team
Rule2012, did you receive your payment? Please confirm, so we can close this matter!
Yes. About time after 3 months. Close the matter and silver oak casino too while you are at it
Case solved!
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