Payment Complaint

RESOLVED
posted on June 5, 2012.

I requested a withdraw from Silver Oak on April 16th and provided all of the required information. It took over 2 weeks for payment to be sent out. At least "supposedly" sent out...Below I have copied emails from silver oak that seem completely unacceptable and provide zero assistance. It has been over 6 weeks since I have requested a withdraw!!!

This is what Nicole my lobby manager has to say..."Hi R***


I apologize for the inconvenience. At this time, I have no way of communicating with the third party processors" when I asked about the where abouts of my money!!!

Ridiculous!!!

posted on June 8, 2012.

Dear Player:

We will check into this matter and will get back with you ASAP

Best Regards

AceRevenue Team

posted on June 10, 2012.

I'm waiting...

posted on June 11, 2012.

Dear raularmendariz:

There has been a payments delay due to Silver Oak's third party processor.

They have informed us that this problem should be solved within the next 24-48 hours and tracking numbers will be available back then.

Best Regards

AceRevenue Team

AskGamblers
posted on June 15, 2012.

 Please let us know here when you receive the payment.

posted on June 15, 2012.

Dear raularmendariz:

Your tracking code is available. Please contact any CS representative at Silver Oak and request your Fedex Tracking #

Best Regards

AceRevenue Team

posted on June 19, 2012.

Dear AskGamblers:

We are waiting for player to confirm he has received his tracking#

Best Regards

AceRevenue Team

AskGamblers
posted on June 23, 2012.

 Rule2012, did you receive your payment? Please confirm, so we can close this matter!

posted on June 23, 2012.

Yes. About time after 3 months. Close the matter and silver oak casino too while you are at it

AskGamblers
posted on June 24, 2012.

 Case solved!