Planet 7 Casino - My Patience Is Over!

RESOLVED
posted on April 19, 2016.

Now I am the most patient person I know when it comes down to business. I give everyone their fair chance but when you communicate with me and let me know what's going on then we have a winner.

Planet 7 does communicate with you right up until the time it is to send out the check. Now I have went through the entire approval of the withdrawals and the emails explaining that it's a waiting game. All that is understood but when the time frame on which you tell me is over and you are ignoring me then I have a big problem.

So I was approved for 3 withdrawals; $1900, $365 and $1455. I keep going through live chat and they tell me it's in escalations then they tell me that I need to contact silver oaks casino for more info. Now I've contacted them for more info and no one has responded to me yet. And it's past the 3 weeks that Robyn told me that I should hear something from them. But still my emails haven't been answered nor any question I have.

posted on April 22, 2016.

Hi scar8121,

Unfortunately, we cannot locate an account for you with Planet 7 under the username you've given us. Can you please message me with the correct username and/or casino that this issue is with?

I look forward to hearing from you,

Tawni

posted on April 22, 2016.

My username is alligator61 and the casino is PLANET7

posted on April 25, 2016.

Hi scar8121,

Sorry about the trouble with this--for some reason an extra 'a' to your casino username, so I couldn't locate your account. The good news is that now that I've found it, I can give you better news about your payments. ;-)

We'll be combining the $365 and $1900 withdrawals into one payment, which is going out first thing in the morning (Monday). I would expect tracking on this, mid-week with the payment reaching you by Friday or the following Monday at the latest.

Your $1455 withdrawal will be sent off to you the following Monday (May 2), and following the same tracking/delivery as the latter.

I apologize for all the delays you've experienced.

I'll continue to monitor this to ensure all goes smoothly.

All the best,

Tawni

posted on April 26, 2016.

Thanks for the reply. I will keep an eye out for the tracking number but can we keep this case open until I get the payments and I will gladly make all updates as they come available to me.

posted on April 27, 2016.

Hi scar8121,

I'm coming with good news for you. :-)

Your tracking reached my desk, late yesterday (Tuesday) and I can see that the payment of $2265 will be delivered to you today, by 4:30 PM.

And the good news does not end there!

The remaining balance was sent off and will be arriving later today, as well! This will be in a separate package.

Again, I'd like to apologize for the delays you've experienced.

I wish you all the best,

Tawni

posted on April 27, 2016.

Thanks I did receive both payments as promised. Thanks for the prompt fixture or this matter, but now I was told that I had to wait up to 6 months for the check to clear but they will try to get it to clear earlier than that. I know that situation is out of your hands. But in all fairness I will play with you all again I just will get another payout method. I'll keep you updated about the clearance of the cheques.... Thanks

AskGamblers
posted on April 29, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.