I have been a loyal player in www.partycasino.com since Sep 2009. I have played every month in the casino and kept loosing more and more money and never got lucky to win anything after they sent me offers with bonuses to gamble in their casino. My favorite game was roulette and as per the bonus terms it was an allowed game to play every month.

Finally, begining of this last, on Jan 2nd,2011 after I made my $332 deposit and got their $166 bonus I have won and made a withdrawal total of $10928 ( It really made me feel happy after loosing so much money with all the deposits I made since 2009 ). I made sure also that the bonus requriments are met by checking the bonus bar on the casino softwear in my account. I have also sent to the casino my personal ID for them to increase my withdrawal limit . After they approved it, I made my withdrawal and waited about a week. After a week I received am email from their alerts@partyaccount.com that I did not followed their bonus terms since I made a withdrawal right after I completed the bonus requirements and "did not risk enough my money" despite the fact that the bonus bar showed me that I completed the game play needed and I'm allowed to withdraw. I have then asked them to allow me to keep playing with my winnings and risk further more by playing with the remaining allowed casino games, but they totaly refused for me to do so and locked my account.

At first I was convinced that the casino is right and asked to be paid With my deposits, and they paid my total deposits I have made since 2009 (Total of $2760). After I read again their full terms and conditions I really could not understand what I made wrong with my game play and I think partycasino is just trying to sell me stories and coming up with unfair escuses to avoid my winnings. I think that since I reached such a high winnings maybe they can not efford paying a player winnings in such amounts of $10928 and paid me only my deposits of $2760. (they are in financial problem maybe?)

I really can not understand why partycasino treated my case and did not honor my full fair winnings (unless they are short of money and I think that this issue should be published all over to warn players by risking their money in PartyCasino). It really made me feel happy after loosing so much money with all the deposits I made since 2009). I made sure also that the bonus requriments are met by checking the bonus bar on the casino softwear in my account. I have also sent to the casino my personal ID for them to increase my withdrawal limit . After they approved it, I made my withdrawal and waited about a week. After a week I received am email from their alerts@partyaccount.com that I did not followed their bonus terms since I made a withdrawal right after I completed the bonus requirements and "did not risk enough my money" despite the fact that the bonus bar showed me that I completed the game play needed and I'm allowed to withdraw. I have then asked them to allow me to keep playing with my winnings and risk further more by playing with the remaining allowed casino games, but they totaly refused for me to do so and locked my account.

I really hope that you can help me somehow to be paid with my remaining winnings after contacting the casino on my behalf.

Thank You
Maliheh

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