Party City Casino Denied winnings because of fine print

RESOLVED
posted on November 18, 2011.

On November 17,2011 I used a no deposit chip to try out the slots at Party City. I managed to reach the playthrough which was in excess of $2000. I was so grateful for my good fortune because I THOUGHT I won $200. On November 18, 2011 I received another coupon code to play the slots with no deposit required. I was having another streak of great luck and had my account balance in excess of $500 trying to reach the playthrough amount. Unfortunately I got the nagging feeling that winning the money was too good to be true. I decided to live chat with a customer service agent who informed me that because I was playing another no deposit chip my $200 was void. They stated I had two accounts with them which I was not aware of. I have visited other online casinos and always use the same user name plus or minus a number 1 after it. Apparently that makes all the difference in the world. I fail to see how I can register the exact same name and contact information including phone number, address, birthday, etc....and a number 1 after my username voided my winnings and was seen as a completely separate account. There must be two of me that have the exact same name and contact information I guess. Oh btw my balance of over $500 on Nov. 18 was null and void as well. HOW CONVENIENT FOR THEM. I will never ever waste my time on this casino again. So for all of you who about piss your pants thinking you've won money at Party City...just sit back or should I say BEND OVER because you won't see a dime of it! I'll opt to go in person to the casino if I feel like gambling. They don'[t greet you at the door and ask you to read the fine print on rules and regulations first. At least at the casino if good fortune smiles upon you....you can grab a beer, celebrate with your friends and actually walk out the door with the money you've won. Thanks for enlightening me Party City.

posted on November 21, 2011.

This player opened two accounts hartyjp on the 18 and harytyjp1 on the 14th and redeemed three consecutive free chips, only one account and one free chip is allowed to try out the site. Im a little surprised that you even allowed this post to remain, its clearly in our terms and the player is clearly saying he redeemed back to back chips.

AskGamblers
posted on November 21, 2011.

It's clearly that you and player claim complately different things.


The only thing to identify the truth is to match your statements.


Please confirm that you both agree to send players details to AskGamblers, privately on email.

posted on November 22, 2011.

Dear Paula:

By checking your account we've noticed:

You have redeemed a Free Chip on 11/18/2011 5:28:06 AM Code NDCB100

You've made the playthrough and requested a cash-out on 11/18/2011 at 9:06:09 AM

At this point you were entitled to receive $200 in winnings as per Free Chip max cash-out limits. Unfortunately, same day 11/18/2011 at11:44:26 AM and while having a pending cash-out you redeemed a second free chip; code TRYPARTY50 and played with it. As per casino rules winnings were voided http:/­/ww­w.p­art­yci­tyc­asi­no.c­om­/ru­les.php

• Combination of promotions is strictly prohibited. If this should occur at any time, the player's winnings will be declared void. Players may not redeem additional coupons in the event that they have a balance or pending cash-out unless otherwise approved by Casino management.

Hope this clarify any misunderstanding.

Best regards

Nicole

posted on November 22, 2011.

Yes, I did redeem the second coupon, and I did have over $500 in winnings when I stopped playing to live chat with customer service on this issue. I NEVER tryed to cash out on the second coupon. I still feel that because I did reach the playthrough amount that I should receive the $200 dollars. I never attempted to cash out on the second coupon. It was an honest mistake by a new player, and I did stop playing after live chatting with customer service. There was never any attempt on my part to be dishonest. I did enjoy playing at your casino but would be very afraid to put money into my account for fear of never getting paid any winnings. Your casino should deny any second attempts at redeeming coupons that way the player is protected from losing his/her winnings, which is exactly what happened to me. Do you think for a minute that I would have intentionally screwed myself out of $200?

posted on November 23, 2011.

Dear Player:

Yes, Casino udenderstands you might not have cashed-out on second free chip; but rules are clear and they don't require a second cash-out to be requested in order to void the previous winnings; instead rules clearly state that Combination of promotions is strictly prohibited. If this should occur at any time, the player's winnings will be declared void. Players may not redeem additional coupons in the event that they have a balance or pending cash-out unless otherwise approved by Casino management. http:/­/ww­w.p­art­yci­tyc­asi­no.c­om­/ru­les.php

Please remember that whenever you open a casino account it is highly recomended to read and understand the rules first; they are avaialble at Casino's website for all players to read them at anytime; not a fine print as you mentioned before.

Kind Regards

Nicole

posted on November 23, 2011.

As I stated earlier, much easier to go to the casino in person. Gaming is supposed to be a fun experience. Again if I win at the casino I can take my winnings and walk out the door instead of having to read a volume of fine print before I play. Thanks but no thanks. You absolutely got me on your rules, I agree, however I would think it would be easier and more profitable for your casino to try to make your customers happy. A good experience gambling at Party City means a return customer for your casino which I will not be.

AskGamblers
posted on November 30, 2011.

Since player admitted using two accounts, which is strongly forbidden in this particular and many other casinos, we will consider this complaint as resolved.