Pamper Casino - Stalling verification and payment for over three months now

posted on January 10, 2016.

Dear Ladies and Gentleman,

I want to describe how i have been treated by the Pamper Casino Support until today.

I played a 500$ no deposit bonus, made the playthrough and wanted to cash out. i had about 443$ at that time and uploaded my documents. That happened on 30th of September. Six days later I was then informed that i didnt met the requirements because it is a so called sticky bonus. So i played on and made it up to 993$. The max cashout of the bonus is 250$ which is fine with me. I asked (on 6th of October)
if everything is fine now and recieved this answear 2 days later:

"Dear Renate ,

Thank you for contacting us.

Our records indicate we have received a copy of your ID, however In order to proceed with the withdrawal, please scan and upload a valid proof of address, this must be a recent copy of a utility bill or bank statement showing your name, physical address and date no older than 90 days. The one you provided is from 2014

Should you have any questions, please let us know."

The bill i provided was for the year 2014, but dated of August 2015.
So everything should have been fine.

I described that fakt to the casino at the 15th of october.

On the 06th of Novemner i recieved this answear:

"Dear Renate ,

Before we can review your withdrawal request, please scan and upload a copy of your government issued photo ID (driver's license or passport) to this ticket along with a proof of address, this can be an utility bill or bank statement showing your physical address.

Thank you for your understanding"

I was confused. Above, as allready mentioned, they confirmed the recieving of my ID at least and now they wanted it again? I thought ok, doesnt matter and tried to load up better quality pictures but the on site system didnt accept the bigger files. That was why i sent them by email on the 10th of November with the following message again:

"I send you my data through your email [email protected]

PLEASE NOTE that my utility bill is in fact from 14.08.2015, it is for the time period of 01.06.2014 to 31.12.2014.
In germany we recieve them like that PLEASE NOTE!

Kindly regards


The files were attached to the ticked and since then i have not recieved any answear to my ticket through the so called withdraw service.

I chatted mor then 20 times with two or three different live support agents since then, each of them telling me that they would send an email to the withdraw departement every single time. I was delayed, told to wait and wait and wait on and on and on. This weeks monday, on the 4th of January, I told an agent that this is an unacceptable behavior. He was in fact ver very sorry (just like they have allways been) and told me that he would write again and that my case would be sent to a manager and that there will be an answear till the end of the week.

Now its allready Sunday and i again recieved nothing. I dont know what i can do anymore. One side is not answearing and the other departement claims to have nothing to do with it and tells me to wait. Answear time one to three days? No, not at all. I am waiting now on from the 10th of November for any reply from the withdtawal departement and didnt get a single word up till now. Not through the ticked system nor through an email.

I feel like beeing kept at bay so i might just give up one day.

I think this is an unacceptable way treat another person.

I seariously hope that there will be a conclusion to this.

Kindly regards


posted on January 15, 2016.

Dear @reni54,

Any update regarding your complaint? Thank you.

posted on January 15, 2016.

Not up until now i fear.

Thank you for trying!

Kindly Regards