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Casino Complaints

not allowed to redeem further bonuses

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By markymark13
11 years ago
Message on forum

I recently won over $2000 at pamper casino using a bonus they offered me paid back the bonus which they told was sticky, which left a balance of $1,006.50....sent all my documents into them by 3rd Jan 2013.

Whilst waiting for payment I deposited another $30 and used the bonus they were offering of about 3300% won $9000 and was waiting for the first one to pay up before I put a ticket in for the new winnings.....

I then received this message on their online support page........

I have since received this message on their page...

Dear Mark,

Your withdrawal has been processed. Please remember that debit/credit card refunds take several days to credit back to your account once we process them.

Finally, please note that management has decided to bar you from all future promotions at Pamper Casino.

So while you can still deposit and play you are not allowed to redeem any bonus of any kind at Pamper. We will make every effort to ensure you do not receive any promotional emails mentioning bonuses from us. However, if you were to receive such an email please disregard it as this message will serve as your final notice that you are not allowed to redeem bonuses at Pamper under any circumstances.

Should you redeem a bonus at Pamper after this notice any winnings in your account will be null and void and will not be paid.

Your account at Pamper has been temporarily disabled. To reactivate it please respond to this ticket to confirm that you understand that you are not allowed to redeem any promotions at Pamper.

--

All our bonus terms and conditions are available at :

http:/­/ga­mes.pa­mpe­rca­sin­o.c­om/­htm­l/t­erm­s.php

All accounting related tickets MUST be created at http:/­/su­ppo­rt.p­am­per­cas­ino.eu/

Once the initial ticket is created, you can continue further correspondence by replying to accounting emails.

The only way to reach Accounting is via the Trouble ticket system. Accounting is not accessible via live chat.

If asked for a username/password on the support site consult the original email you received when you first opened the ticket. If you have lost that email you can retrieve your support site password at :

http:/­/su­ppo­rt.p­am­per­cas­ino.eu­/in­dex.ph­p?/­Bas­e/U­ser­Los­tPa­ssw­ord­/Index

Please remember that the support site username/password is different from your casino password due to security reasons.

Accounting Department

http:/­/ww­w.p­amp­erc­asi­no.com

My reply was.....

In reply to your last post barring me from Pamper casino and disabling my account....I have still got winnings that I am owed for from my last deposit.

The winnings which I won fairly by depositing using a bonus which you allowed me to do and was told by a operative that I was ok to withdraw.

I have been using your casino for a while now and you have never complained whilst I have been depositing my money and losing it!!

I sent another ticket in for my $9000 winnings after this thinking now I might not get this either.

I have today received some money in my account of £260.15 in 12 instalments of between £17.99 and £18.87!!

I asked them what this was for as I was expecting about £625 from my first winnings and received this reply....

Dear Mark,

Thank you for contacting us.

We're pleased to inform you that your withdrawal request for $1,006.50 via credit card ending in *5831 has already been pre-approved and has been forwarded to processing. All first time cashouts can take up tp 14 business days to be processed and approved.

Term #4 - Maximum cashouts

You will always see a variety of bonuses being offered by Pamper via our website and sometimes via emails or other mediums.

Depending on the % of the bonus there are maximum cashout amounts associated with the bonuses.

Whenever term #4 is enforced on your account at the time of a withdrawal all non-withdrawable funds are removed (zeroed out) from your account.

We truly appreciate your patience and understanding.

Don't hesitate to contact us if you have any further questions.

**This ticket will now be closed please open a new ticket for any future withdrawal request.

--

All our bonus terms and conditions are available at :

http:/­/ga­mes.pa­mpe­rca­sin­o.c­om/­htm­l/t­erm­s.php

All accounting related tickets MUST be created at http:/­/su­ppo­rt.p­am­per­cas­ino.eu/

Once the initial ticket is created, you can continue further correspondence by replying to accounting emails.

The only way to reach Accounting is via the Trouble ticket system. Accounting is not accessible via live chat.

If asked for a username/password on the support site consult the original email you received when you first opened the ticket. If you have lost that email you can retrieve your support site password at :

http:/­/su­ppo­rt.p­am­per­cas­ino.eu­/in­dex.ph­p?/­Bas­e/U­ser­Los­tPa­ssw­ord­/Index

Please remember that the support site username/password is different from your casino password due to security reasons.

Accounting Department

http:/­/ww­w.p­amp­erc­asi­no.com

This casino is run by Opera group who also have a sister casino called Online Casino AC, which I have won money but has been taken off me and also my father used this casino and was never paid...I will write another report regarding this.

Thanks

Mark < surname removed >

Disputed Casino Pamper Casino
Reason Delayed payment
Amount $1006

Discussion

User name

 This complaint can be considered solved!

User name

 Dear @markymark13,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

User name

 Can we close this complaint?

User name

Please note that we have refunded your deposits and not sent your withdrawal in "installments" of $20 or anything like that. The refunds will be the same amount as your deposits were. I think Accounting explained pretty much everything here. If you have a bonus related balance in your account and deposit on top of that your max cashout will continue to be limited to whatever the lower max cashout of the 2 bonuses is. This is all explained in detail on :

http:/­/ga­mes.pa­mpe­rca­sin­o.c­om/­htm­l/t­erm­s.php

The term in question is #5

Term #5 - Zero outs

Your balance needs to be $1 or below for you to be considered "zeroed out".

You may not have bonus money from 2 bonuses in your account at the same time. Therefore, the system is configured to automatically remove (zero-out) any existing bonus money from your casino account whenever you redeem a bonus. Please remember that this feature only works when you have not completed the wagering requirements on a bonus. The software moves all bonus funds to real money once wagering requirements are completed on any bonus. However, this DOES NOT mean max cashout restrictions are removed from your bonus. ALL max cashout restrictions remain in full force & effect until a "zero out" occurs either due to you playing down your balance or due to a withdrawal. If you make a deposit on top of a max cashout bonus/free chip even if it has already converted to real money due to you making the wagering requirements the most you will be entitled to withdraw at any time would be the maximum cashout available from the bonus that offers the lowest maximum cashout out of all the bonuses you redeemed without zeroing out your balance + any deposit(s) you made that were not connected to said bonus. Any additional funds will be zeroed out at the time of the withdrawal.

As explained previously, your withdrawal has been completed and your account barred from any future promotions.

Pamper Casino Complaint Stats

Resolved 67 / 86
Avg. Amount $746
Avg. Complaint Duration 25 days
Avg. Response Time 3 days

Screenshot

Pamper Casino Complaints

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Troubles with withdrawal, no support
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I have tried numerous times to reach out to them, to no avail. I have also contacted my attorney and was advised to make a formal complaint such as this in hopes of resolving the matter, to try and avoid contacting the United Kingdom Gambling Commission, etc. Can you please respond to me as promptly as possible? My initial quest was to try out Pamper Casino and if I enjoyed it, I had planned on making some deposits (as I have at several other Casinos). But now I am concerned that they do not care for their customers and have absolutely no empathy and extremely poor customer service. I have been waiting since 4/17/16 to receive my withdrawal. Lastly, this is one of the last emails from Steve (after he told me that after I am paid, I am no longer to play on the site): From: Steve Woods To: chrralph Sent: Fri, May 13, 2016 9:31 pm Subject: Re: Payout Request Look, I am not sure why you have added so many people to the email list. I am the only one who can help you. 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