Pamper Casino no response

UNRESOLVED
posted on December 9, 2012.

Hi i put in a withdraw ticket like 5 days ago i have yet to receive a response from Pamper casino. Dont understand why it takes so long to respond

posted on December 11, 2012.

Last update on this ticket was Sunday and you got a response today (which would be 2 business days).

posted on December 12, 2012.

Actually that was the second ticket i sent on sunday. My first original one was sent last week on tues or wed i have the email that was sent to me when i put in the ticket to verify that. So its been over 5 days as i said.

posted on December 12, 2012.

@Jodo i believe it. and i didnt even withdraw alot

posted on December 12, 2012.

Since you opened the first ticket on Wednesday you would have gotten a response on Monday (3rd business day).

However, since you opened a second ticket your response time is counted from the second ticket's opening time as per this box you checked and agreed to when submitting the tickets :

I understand that opening another ticket regarding my withdrawal when I already have a pending request will cause my withdrawal request to be delayed.

posted on December 13, 2012.

I had no ideal sending in two tickets will stall a reply. I thought it should make it faster. I have sent in all the required docs day before yesterday then I got a email stating because the back of my atm card wasn't signed(I never sign my cards ) that's what my drivers license is for. So I had to resend that yesterday(nit picking) so now I'm waiting to see what's gonna be next before I receive my withdraw.

posted on December 17, 2012.

So I got a email this morning stating my requested documents were received and someone will be reaching me in the next one to three business days. Here we go so I guess I'm looking at another week

posted on December 17, 2012.

I believe your withdrawal has already been processed. Thank you for your patience during this matter.

posted on December 17, 2012.

Ok so I received another email stating my withdraw has been Pre approved for processing. Will keep u updated

posted on December 17, 2012.

Just to explain, there are several steps and we email you at all of them. Your withdrawal has completed ALL the steps and is complete. There is nothing further to be done.

posted on December 17, 2012.

And just to clarify, you'll see the refunds hit your credit card account in 3-5 business days.

posted on December 18, 2012.

Thank u for the info. But I'm assuming its gonna be Western union because the card that I used u cannot pur money on. It's not attached to a bank account. Ita just a regular debit/visa card

posted on December 18, 2012.

As Accounting has no doubt informed you, we checked with our bank and the card issuer did indeed accept the refunds. The funds should show up on the card shortly (3-5 business days). If not, please contact the card issuer.

posted on December 19, 2012.

Ok I have received some of my money back in my card. But why does it have to be smallbincrements why can't it be lumped sum. I have never heard of that usually withdraws r payed whole

posted on December 19, 2012.

Individual transactions are refunded so they'll show up as increments on the statement as and how your card issuer credits them but we have refunded the full amount of your withdrawal.

posted on December 19, 2012.

Yea cause they r coming in very small increments . So far I have gotten 240 of the 741.00 that's owed to me so I guess I gotta wait to see over the next few days to see if it all credits my card. Thx

posted on December 21, 2012.

Just a update still haven't received the rest of the funds thats owed to me. After I got that 240. The small increment refunds stopped coming in. Just wondering what's going on since. Accounting is not answering any of my emails

posted on December 22, 2012.

This is because Accounting only works on business days and will be back next on the 26th of December (next business day). Also, they won't have much to say since they have already processed your refunds and you have to deal with your card issuer to get them all if you don't get them by say the end of this coming week.

posted on December 23, 2012.

Ok i need to keep this open until i receive all my money cause this makes no sense why i have only received 240.00 of the 740.00 thats owed to me. i will give it til friday of next week which if all the refunds were processed why arent they in my account. by the way i talked to my bank card holder Bank of america and they said no other refunds has come through since then. So nothing to do with my bank.

posted on December 26, 2012.

Dear askgamblers i am truly gonna need your help on this one. I have officially been scammed. I received a email from accounting stating that 442.00 has been refunded which it hasn't the dates don't match up I withdrawn in Nov at the end these dates go back to August for returns on my card not true I have proof. Then they r telling me I will not be receiving my whole 744.00 they owe me telling me their bank charges 300.00 in fees thus us a scam. No bank charges for returns on cards and if I had known that and it was stated on there I would of done Western union or so. Please help me recover.all my money why would I want basically half my money taken from me. Thus is really sad a casino could stoop this low. I'm asking u to help me recover this please. This is not right

posted on December 26, 2012.

I have received 240.00 of the 742.00 that is owed to me. I asked for a bank wire which is exactly 100.00. States on the Casino terms. I actually withdrawn 842.00 I believe but they minused the 100.00 which left ne at 742.00. With them telling me their bank charges 300.00 to refund the card doesn't seem right. They put 20 dollar increments back in my card didn't seem right in the first place when it should of been one lump sum. I really need what is owed to me. They should honor their terms and not some new ones to not pay me all my funds

posted on December 28, 2012.

Still haven't received all my funds. Not understanding this process.

posted on December 29, 2012.

Did you receive the email from accounting explaining all the refunds and fees?

posted on December 29, 2012.

Yes and I still haven't received that amount after the fees.

posted on January 1, 2013.

OK we're going to need to see a statement showing you haven't received the refunds so we can take the matter up with the banks. Please upload it to your ticket.

posted on January 2, 2013.

Ok I am gonna give it til Friday of the end of this week and if they don't come in I will send u a statement if the refunds

posted on January 4, 2013.

Nothing yet if nothing today will get that email to ya by tomm

posted on January 7, 2013.

If you haven't gotten it please do send the statement.

posted on January 9, 2013.

I sent the statement today and a email with the statement. I am suppose to receive 442.00 they only gave me 335.00 . I am still owed 107.00 thanks

posted on January 10, 2013.

Ok they got the statement now they want me to send another statement to make sure no other refunds were done after those dates. So will get that too them

posted on January 10, 2013.

Sent the rest of statement just now.

posted on January 10, 2013.

Sent the rest of statement just now.

posted on January 13, 2013.

Just waiting on the casino to respond

posted on January 14, 2013.

I'm afraid we never got the 2nd half of the statement. There are 2 empty updates to the ticket with no attachments.

posted on January 14, 2013.

I just resent the pics twice

posted on January 16, 2013.

Just waiting on reply and rest of money

posted on January 18, 2013.

Still no response and no rest if my money. As of today

posted on January 20, 2013.

No response yet as of today I resent the statements

posted on January 21, 2013.

I'm afraid we haven't received anything. There is nothing attached to your last response on the ticket.

posted on January 23, 2013.

I sent it again. I sent a email and a ticket.

posted on January 25, 2013.

received email yesterday. stating statements going to be looked at. Still waiting to hear back

posted on January 28, 2013.

I sent all the statements . Now just waiting on the rest if my refund

posted on January 30, 2013.

So now i feel like Accounting is not replying to me anymore about money that is still owed to me. This is not right at all.

posted on January 30, 2013.

To be clear, these types of investigations take a while. What is happening here is a rare thing where we send the refund to your bank and it processes successfully but never appears on your statement. That almost never happens. Accounting is working with the processor to investigate what has happened but there are 2 banks and a third party involved and it is a few dollars so it isn't as if anything can be resolved in a day or 2. All these people take several business days to send a simple response through official channels and no one is willing to take responsibility for anything. We appreciate your patience in this matter.

posted on February 1, 2013.

I understand that but,I feel like I'm being treated as if I'm not tellin the truth about not receiving all the funds back. That's my point

posted on February 4, 2013.

It's just the way I feel

posted on February 6, 2013.

No updates yet

posted on February 10, 2013.

I still have yet to receive a update. And still haven't received the rest of the funds. It's shouldn't take this long

posted on February 10, 2013.

We got a response from the processor last week. They say they're waiting on the bank to respond to them and the bank takes about 30 days to give a response on these sorts of cases.

posted on February 13, 2013.

Ok . It's been quite a while already so I guess I will comment on here til received

posted on February 15, 2013.

.....nothing yet

posted on February 19, 2013.

Any updates

posted on February 22, 2013.

So im thinking there should be a answer now.

posted on February 25, 2013.

Ok we r going unto March now and still no answer...

posted on February 28, 2013.

I received a email a response on here about the rest of the money that is still owed to me. I think this is very unprofessional and seems like this casino doesn't wanna pay the rest what's owed to me

posted on March 4, 2013.

I ment to put its been over a month and I still haven't received a email or anything

posted on March 7, 2013.

........

posted on March 12, 2013.

Hello,

I personally called the processor today and got a response for you.

They said that the original refunds were sent and they are lost somewhere between our bank and your bank. However, we realize this is quite frustrating for you and for us so we had them process the 5 refunds manually at the Bank Gateway against other charges. The amounts will be the same. You will see them before the end of this week. Please let me know if you don't.