Mark all as read

Settings

Notifications
Casino Complaints

withdrawal pending


i have had a withdrawal sitting in my account for 8 days waiting to be processed and nothing is being done, all docs have been submitted correctly and they wont respond to my emails.

Discussion

User name

Dear @ilvslots,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name

Is there any update from a player? Please provide your feedback so we can close this complaint in a proper way.

User name

Dear ilvslots:

Your cashout was requested on 12/4/2011 12:28:55 AM and it has been approved on 12/14/2011 at 11:16:02 AM within the established timeline.

Please keep in mind "All withdrawal requests that are valid will be approved for payout within 10-15 business days of the date requested. Payments will be made within 10-20 business days from approval date" http:/­/ww­w.p­ala­ceo­fch­anc­e.c­om/­wit­hdr­awal/

As soon as payment has been sent out you will receive a confirmation email

Cheers

Cindy

User name

Dear ilvslots:

I will go ahead and check with the Casino.

Cheers

Cindy

Palace of Chance Casino Complaint Stats

Resolved 214 / 230
Avg. Amount $2,701
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500