i have had a withdrawal sitting in my account for 8 days waiting to be processed and nothing is being done, all docs have been submitted correctly and they wont respond to my emails.
Dear @ilvslots,
Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.
Thank you for your cooperation.
Is there any update from a player? Please provide your feedback so we can close this complaint in a proper way.
Dear ilvslots:
Your cashout was requested on 12/4/2011 12:28:55 AM and it has been approved on 12/14/2011 at 11:16:02 AM within the established timeline.
Please keep in mind "All withdrawal requests that are valid will be approved for payout within 10-15 business days of the date requested. Payments will be made within 10-20 business days from approval date" http://www.palaceofchance.com/withdrawal/
As soon as payment has been sent out you will receive a confirmation email
Cheers
Cindy
Dear ilvslots:
I will go ahead and check with the Casino.
Cheers
Cindy
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