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Palace of Chance not paying out


Hi, My withdrawl from palace of chance was verified on the 26/11/2010 and was to be sent out on within 7-10 business days. I waited for that and nothing. I have emailed them numberous times and been onto damian in live chat at least 10 times. Evey time i get told the same thing, "it'll be processsed middle or end of next week and still nothing. Can you help please. Thanks

Discussion

User name

If you are referring to Claudia then you are in good hands she is in charge of player payout escalations.

Thanks,

Marty

User name loyalty-level-2

I have been in touch with another lady. I am still waiting on payment but shes hopefully sorting it.

User name

Got it thanks...escalating now.

User name loyalty-level-2

Email sent. Account ID: danidoyle

Palace of Chance Casino Complaint Stats

Resolved 214 / 230
Avg. Amount $2,701
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500