This is what I call professional and responsible Customer Support.
Keep up the good work!
VMoore submitted a complaint.
Palace of Chance Non Payment
WARNING - Palace of Chance does not pay out.
*** Help warn fellow gamers - Please re-post this to any/all online gaming forums!!! ***
I'm making this post in an effort to warn online gamers regarding Palace of Chance (POC's) non payment issues. I'm an avid online casino player, and I've been playing at online casinos for over 10 years and I've never experienced anything as bad as Palace of Chance. It started with a withdrawal I made back on Aug 1, 2011 for $1,030. I had made numerous deposits before being able to make my withdrawal with them. Ten business days after my withdrawal, my cashout was approved. Twenty business days later, they claimed to have processed my bank transfer and it's now 15 business days after that, and I still haven't received my money. The support at Palace of Chance won't return my emails, and their rep Marty Davis has not responded either.
Please be warned about this casino. They will take your money easily enough, but they will not payout, even when you meet all the criteria for a withdrawal. They will lie to you about the status of your withdrawal and ignore your emails. Their customer service is awful and their payout (lack of payout) process is absolutely dreadful.
Forums like this are important as they can give you an idea of reputable vs non-reputable casinos before you give them your hard earned money. This is why I felt I needed to post and warn potential players of the practices at Palace of Chance.
Do yourself the favor and avoid this casino at all costs. Palace of Chance does not honor their withdrawals! If you want a good casino experience and payouts in as little as 2-3 days, then play at AllSlots. I've had numerous withdrawals with them and their payouts are super-fast, their customer service is fantastic and the games are great too.
Do NOT play at Palace of Chance!!! Worst casino I've ever experienced!
I will go ahead and check with POC this issue and will get back to you accordingly.
As our previous email; payment has been processed via check and you should receive it soon.
I will keep you informed,
Dear moorev777 :
Please let me know once payment has been received.
Thanks for your email confirming check has been received.
Please let me know once money has been cashed -out so we can go ahead and request AskGamblers to close this issue.
Where you able to cash out your check?
We are still waiting for your confirmation
Since we didn't hear from a submitter for a while, we will consider this complaint as resolved.
If, by any case, submitter is willing to reopen the case, he can contact AskGamblers Support.
Leave your comment about this complaint
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