Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
RoscoeDog submitted a complaint.
Palace of Chance Casino responded.
Palace of Chance Casino responded.
AskGamblers responded.
Closed due to inactivity of submitter.
AskGamblers responded.
Solved successfully.
Palace of Chance Non-Payment
Getting the run-around from them on collecting my winnings. I didn't enter a bonus sode so they don't have that excuse. Simply aren't paying.
I am considering going to my bank and getting the charges reversed.
Any input is appreciated.
Dear RoscoeDog:
I will check into this matter. Will get back to you accordingly.
Cheers
Cindy Greco
Dear mikeb2011
POC just informed me that you made a cash-out request on 8/14/2011 at 5:26:58 PM.
It seems like you were clearly upset due to forum reviews informing of non payment and threatened to chargeback.
Casino was still on time to process your payment but to avoid any further inconvenience; issue was escalated to Fraud Department yesterday and they have decided to close your account and refund all your deposits today. Please keep in mind that depending on your bank; money will show back on your credit card within the next 7 to 15 days.
Best Regards
Cindy Greco
RoscoeDog, we would appreciate if you would update us about the outcome of this complaint so we can close it on the proper way.
We got an update that player has been paid. Here is the statement we got from the casino:
"The issue below was solved. Since player threatened to chargeback all deposits were refunded.
Could you please change the status from closed to solved.
Cheers,
Cindy"
Leave your comment about this complaint
- Slots
- Table Games
- Video Poker
- Specialty Games
- Microgaming Games
- NetEnt Games
- Playtech Games
- RTG Casino Games
There are no user reviews yet. Be the first to post a write your own review in the form.
Write your Review