This is what I call professional and responsible Customer Support.
Keep up the good work!
Palace of Chance Non-Payment
Getting the run-around from them on collecting my winnings. I didn't enter a bonus sode so they don't have that excuse. Simply aren't paying.
I am considering going to my bank and getting the charges reversed.
Any input is appreciated.
I will check into this matter. Will get back to you accordingly.
POC just informed me that you made a cash-out request on 8/14/2011 at 5:26:58 PM.
It seems like you were clearly upset due to forum reviews informing of non payment and threatened to chargeback.
Casino was still on time to process your payment but to avoid any further inconvenience; issue was escalated to Fraud Department yesterday and they have decided to close your account and refund all your deposits today. Please keep in mind that depending on your bank; money will show back on your credit card within the next 7 to 15 days.
RoscoeDog, we would appreciate if you would update us about the outcome of this complaint so we can close it on the proper way.
We got an update that player has been paid. Here is the statement we got from the casino:
"The issue below was solved. Since player threatened to chargeback all deposits were refunded.
Could you please change the status from closed to solved.
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