Palace of Chance - non payment

RESOLVED
posted on November 5, 2009.

I gambled at Palace of Chance for almost 4 years and lost regularly. In April of this year, I had a run of good luck and won over $20000 at Palace of Chance. I have not received a payment since August and that was for an April win. I have several chat histories that show promises of payment that have not been made. Chat history now is 'I don't know when we will pay you... maybe next month.'

AskGamblers
posted on November 5, 2009.

We have forward this complaint to the reps of Palace of Chance Casino. Hopefully, we'll receive their answer soon. Thanks for your patience!

posted on November 5, 2009.

Hi,


I'm an affiliate manager for Prism and Slots of Vegas, but we are related to Palace of Chance. I'll be happy to look into this and get back to you soon.


Best regards,


Ingrid

posted on November 6, 2009.

Hi thecoach,


Unfortunately when the player is located in some specific countries, our processors are unable to send funds too close together, especially when they are large amounts.


In this case, you haven't received funds from Palace since the end of August, but instead we've sent you two large amounts from Cool Cat and Club Player.


Your next cashout from Palace has been approved, you will receive it in your QT account in approximately 10 days.


Best regards,


Ingrid