Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
Lee submitted a complaint.
Palace of Chance Casino responded.
Lee responded.
Palace of Chance Casino responded.
Lee responded.
Solved successfully.
Palace of Chance Non-Payment
I have two withdrawals for $500 each pending with Palace of Chance. One was approved on 11/12/2010 and the other on 11/26/2010. Both withdrawal requests were made on 10/30/2010. This is bringing us up on 2 months since this request was made. This is far too long to wait. I have contacted them for the past 3 weeks and each time they said that payment would be made the following week. This has not happened. I don't know how they can expect to retain customers with this kind of service.
Hi Lee,
I will escalate your case can you please email me directly moving forward.
Thanks,
Marty Davis
POC Representative
and Gambling Wages Affiliate Manager
md@gwages.com
I have sent email directly to Mr. Davis as he requested.
Thank you,
Lee
Hi Lee,
Thanks, I got your email and working on getting this resolved ASAP.
Thanks,
Marty Davis
md@gwages.com
Thanks for your assistance and the Palace of Chance staff. Complete payment has been made and this issue is resolved.
Thanks,
Lee
Leave your comment about this complaint
- Slots
- Table Games
- Video Poker
- Specialty Games
- Microgaming Games
- NetEnt Games
- Playtech Games
- RTG Casino Games
There are no user reviews yet. Be the first to post a write your own review in the form.
Write your Review