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Palace of Chance does not pay


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By hmenzel
11 years ago
Message on forum

I made a $100 deposit and won and on 12/15 asked for a $1000 withdrawal. It was finally approved on 12/29 after several calls and online chats. Then they told me it would take 10 business days to send. After the 10 days they said because of high volume it would take 17 days instead. After this, they said it would be sent last week. Today they said it was approved on 1/29 and would take 6 business days to send and without the bonus. Here is a copy of my account history.

12/29/2010 10:49:20 AM Manager Withdrawal Approved! ($180.00)
12/29/2010 10:49:20 AM Manager Withdrawal Requested ($180.00)
12/29/2010 10:49:06 AM Overnight Express Check Withdrawal Declined $180.00
12/29/2010 10:49:06 AM Overnight Express Check Withdrawal Approved! ($820.00)
12/21/2010 12:29:19 PM Coupon '50FREEDECEMBER ' redeemed $50.00
12/21/2010 12:29:19 PM Coupon '50freedecember' requested
12/19/2010 4:57:25 PM Coupon declined
12/19/2010 4:57:25 PM Coupon 'santas100' requested
12/18/2010 12:14:40 PM Coupon 'APPDECEMB50 ' redeemed $50.00
12/18/2010 12:14:40 PM Coupon 'appdecemb50' requested
12/15/2010 10:27:57 AM Overnight Express Check Withdrawal Requested ($1,000.00)
12/14/2010 1:23:42 PM Coupon 've7aa' requested
12/14/2010 12:54:33 PM Coupon 'VE7AA ' redeemed $180.00
12/14/2010 12:54:33 PM Coupon 'VE7AA' requested
12/14/2010 12:53:18 PM DF-MoneyLine Deposit Approved! $100.00
12/14/2010 12:53:17 PM DF-MoneyLine Deposit Requested $100.00
12/12/2010 2:57:43 PM Promo Credit Deposit Approved! $50.00
12/12/2010 2:57:43 PM Promo Credit Deposit Requested $50.00
12/12/2010 2:57:27 PM Coupon declined
12/12/2010 2:57:27 PM Coupon '2010DECEMBERAPP' requested

Thanks


Harold < name removed >

Disputed Casino Palace of Chance Casino
Amount $820

Discussion

User name loyalty-level-2

I received the check for $820. They said that the $180 bonus is not withdrawable. I am satisfied with this resolution.

User name

Hi Harold,

I just got added to this thread, I represent POC on these issues. Please let me know if you need further assistance.

Thanks,

Marty

[email protected]

User name loyalty-level-2

They said today that the payment without the bonus has been sent and the tracking number is valid. Probably will be OK after a long wait and my misunderstanding the bonus policy.

Palace of Chance Casino Complaint Stats

Resolved 214 / 230
Avg. Amount $2,701
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500