Dear Mike:

I will check into this matter and will get back to you accordingly ASAP.

Cheers

Cindy Greco

Dear Mike2252:

There has been clearly a misunderstanding. Please contact just contact CS and update your file by sending the required documentation in order to cash-out. Players from Canada are not restricted from Free Chips.

Please accept my sincere apologies

Cindy Greco

Hi cindy im having the same problems can i just email you my id and utility bill so you can deal with all of this.

Thanks Mike

Dear Mike:

Your documents were received by POC Manager.
Docs provided are in the process of being checked and approved.

I will keep you informed

Cheers

Cindy Greco

hi cindy im just wondering about my cashout. everytime i talk to your cs they keep saying canadians cant use free deposit. you should send out a bulletin to all your cs workers so other people from canada dont get this treatment

thx mike

Dear mike2252:

Your cash out appears as requested on 10/10. Your documents have been approved and payment is pending for approval.

Please remember that maximum cash-out on free chip you have used which is NEVERENDING150 is $300.

Also please keep in mind that: All withdrawal requests that are valid will be approved for payout within 10-15 business days of the date requested. Payments will be made within 10-20 business days from approval date. http://www.palaceofchance.com/withdrawal/

Best Regards

Cindy Greco

Hi cindy
I understand what ur saying but with all of the problems I have had the timeline there should have already been met. Please get back to me about this
Thx mike

Hi cindy
I was talking to cs the other day and they still trying to tell me canadians are excempt from cashouts with free chips please send out a bulletin to ur cs workers so that other canadians don't keep getting treated like I did
Thx mike

Dear mike2252:

I am working on your payment. You will receive it as confirmed previously on this forum

Best Regards

Cindy Greco

well im still waiting and this is taking forever you know
please get back to me
mike

Dear mike2252

Your payment will be approved today as stated on POC's Casino Rules.

All withdrawal requests that are valid will be approved for payout within 10-15 business days of the date requested. Payments will be made within 10-20 business days from approval date. http://www.palaceofchance.com/withdrawal/

Cheers

Cindy Greco

hi cindy yes i got my approval email thanks. so i will post on here once the cheque gets here
thanks mike

Dear Mike252

Please keep me informed.

Cheers

Cindy

hi there cindy still nothing but hopefully soon
thanks mike

hi cindy i was just wondering if you could let me know how much that cheque was for
thx mike

Dear mike2252:

Payment will be for $300 since that is this Free Chip maximum cash-out.

Please keep in mind that payment was approved on 10/25 and according to Casino Rules Payments will be made within 10-20 business days from approval date.

Cheers

Cindy Greco

Dear mike2252:

As soon as I receive any other information from the Casino I will let you know

Cheers

Cindy Greco

well nothing yet how is it getting mail is it buy courier or mail
thx mike

Dear Mike2252:

As soon as casino provides me with payment info I will get back to you accordingly.

Cheers

Cindy Greco

well its been 16 days since the accepted my withdrawl so i dunno should be soon right now is it gonna be a cheque in the mail or a courier
why is it called express cheque when it takes forever
thx mike

Dear mike2252

Please contact Monika from the withdrawal department at 1-866-968-7946 ext 6436 and verify your address and Full name so POC can go ahead and send your payment.

Cheers

Cindy Greco

send my payment shouldnt it have been sent like 10 days ago why is this going on now
thx mike

like my name and address is the same as the drivers license i sent in to you guys
thx mike im sorry but i am getting a little bit frustrateed now
thx mike

cindy i have just sat on hold forever please just email me and ill give you the info cuz this is getting way to much like why am i jumping through hoops to get this money paid to me
thx mike

Dear mike2252

Please email me the info to cindy@gwages.com

Cheers

Cindy Greco

why is it that you are asking for my personal info again cindy i ust sent it to u but there is only a couple days left in the time frame u gave me isnt that why i sent u my documentation well im hopeing this gets resolved soon here
thx mike
losing patience with palace of chance

i sent you my information cindy please let me know that u received it
thx mike

Dear mike2252:

A check has been sent out with your payment on 11/11/2011 at 6:53:21 PM
As soon as I receive courier's tracking# from the processor I will be glad to send it to you.

Cheers

Cindy Greco

ok thank you very much cindy so hopefuly we can close this complaint very shortly.
let me know this tracking number as soon as you possibly can
thx mike

ojk well today is 19 business days since payment was received.
please get back to me cindy with the information with the courier tracking numbers
thx mike

Sorry payment not received i meant since payment was approved

ok cindy i am getting a little bit frustrated here its been 4 days and i havent gotten a responce from you with the tracking information
please get back to me asap
thx mike

cindy i just talked to your cs department and they are telling me that i still have to get ahold of monika and that the check hasnt been sent yet
this is getting old real fast im trying not to get angry but please respond to me soon
thx mike

Dear Mike2252:

Your payment was sent already. I am waiting for tracking number from third party still.
You should get your check anytime this week according to POC's withdrawals Department Manager

Cheers

Cindy Greco

Tx cindy apparently the cheque should be in today or tommorow ill let u know as soon as it arives
Thx mike

Dear mike2252:

Please let me know once you receive it.

Thanks

Cindy Greco

Ok cindy i have received the cheque and cashed the cheque so i guess we can close this complaint finaly
thank you very much cindy

Complaint will be closed now.