Complaint status

Closed due to inactivity of Palace of Chance Casino.

Very unresponsive and unprofessional Customer Support.

Complaint History

Robert Simon submitted a complaint.

Robert Simon responded.

Closed due to inactivity of Palace of Chance Casino.



Palace of Chance complaint

Posted: 11th January 2011, 8:05 AM by Robert Simon

Palace of chance is using the same tacticts as coolcat.

They try to trick you when they know or assume you dont read there rules. ex:

Several weeks ago i got a email promoting a no max cashout no playthrough coupon code from palace of chance. I knew i had two accounts there so i wrote them back asking them to remove any other accounts that i have besides the one i was using now and recently created because i had trouble with my old email service. They didn't respond, however I got a response by ticket (pc generated). I then noticed last week that they never removed it, and then i got another email with a simular offer. I wrote back and asked them again to remove any multiple accounts i have there before i make any deposite`s with your casino. They still dident do it!!!. If i wouldn't have wrote them and made a deposit and won they would deny my winnings because i broke the rule. No multiple accounts. Yet they knowingly would have accepted my credit card all the while knowing that i wouldn't be able to withdraw because they could and would use that to disqualify and void my clain and winnings. In other words they try whatever they can to deny or slow or put the player through so much stress that they eventually give up. Now really..this is proof of another casino from this group that pre arranges a way to deny players winnings. These casinos need to be seriously investigated and there unlawful tactics needs to be exposed. I have made real money deposites in that casino as well. I guess they know the player will lose before they even start to play because they as like coolcat are using tactics to manipulate there players. Is this good business practices? I have lost so much trust in them and the more years i play the more i see that makes me very suspicious of foul play and unlawful activity. I am so fed up with this manipulation and humiliation that im getting from this virtual group.

That casino and my complaints should be taken and used to investigate those casinos in that virtual group. I am not some sore loser I have a good education besides the bad speller i have a clean criminal record, and driving record as well. I have worked with corrections for 7 years and took courses in crimanal justice. I have been a superviser for 8 years. I have a total of 25 years at my job all together. I have had several part time jobs as well. I have never been fired and always been a honest trustworthy worker. I just want to let you know im not some sore loser trying to get money or abuse the casinos. I am a victim of there abuse and thats why im writing all these letters.

that casino and my complaints should be taken and used to investagate those casinos in that vertual group.I am not some sore loser I have a good education besids the bad speller i have a clean crimanal record,and driving record as well.I have worked with corrections for 7 years and took courses in crimanal justice.I have been a superviser for 8 years.i have a total of 25 years at my job all together.I have had several part time jobs as well.I have never been fired and always been a honest trustworthy worker.I just want to let you know im not some sore loser trying to get money or abuse the casinos.I am a victom of there abuse and thats why im writing all these letters.

Leave your comment about this complaint

Robert Simon reviewed On 01/16/2011

I`m not surprised that the casino dident answer because they know there "guilty" thats why.

Robert Simon reviewed On 01/15/2011

After all i went through with coolcat and palace of chance ,I get this phone call !!! guess who?? palace of chance offering me coupon codes...i cant believe this group.They closed my account because of coolcat then they have the nerve to call me and offer me bonuses.I really cant take much more of this.

Why with so mant people out there in good standing would they call me after all the hell they already put me through.Some who may read this may wonder why this guy (me) is finding it so hard to not be stressed.I cant believe it!! I hung up...but left bewildered and i had to post this.

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