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my random jackpot winnings


i was playing slots on the 8th of nov. when the random jackpot said congraudation you won the amount was around 18oo. give or take i was playing the magical bonus which was 93.00 for a deposit of 30.00 the total winnings for the day was 2400.00 palaceofchance only want to give me 300.00 which is so wrong and low-down if you go to my history it will show where the casino ok my withdrawal 3times and they also declined and cancelled my withdrawals requests . they dont want to pay out large payout but they want to accept your money. well i want my money back all of it . because this is not fair it just what it is a lowdown dirt shame .i balieve they pull this kind of dirty deeds is because they are over seas.iam mad about it i am very angery where i want revenge any way i can get it.but iam a good person and believe you get what you give.and palace of chance is not going to keep miss using people and getting away with it.

Discussion

User name

Dear AskGamblers

Please close issue as solved since as explained casino is following rules for 10 times max cash-out bonuses.

Thanks

Cindy Greco

User name

 Is everything clear now?

User name

Dear Player:

The jackpot was won while playing with money generated from your deposit + bonus; unfortunately the 10X maximum cash-out restriction applies even if hitting a jackpot while playing with a bonus that has that kind of restriction.

I hope this clarifies any misunderstanding

Cindy Greco

User name loyalty-level-2

ms GRECO ; what about the random jackpot that i won ,it has nothing to do with my bet or wagger,why couldnt i keep the random jackpot, and i still feel that it is wrong very unfair. i will never play your casino again.nothing i did made me win the random jackpot but play which i did now you dont want to give it to me.how low down dirty ,and just wrong

Palace of Chance Casino Complaint Stats

Resolved 214 / 230
Avg. Amount $2,701
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500