Grand Reef Casino - Painful Payouts

UNRESOLVED
ironsidec New Zealand
posted on September 16, 2014.

Several years ago I stopped using this Casino for the unbelievably long time and list of excuses they gave for not processing withdrawls. After 2 years I made the mistake of giving them another go. Well things are worse. Not only do I have to resend a copy of exactly the same credit card they already hold a copy of (even same expiry date) I had to reconfirm the same deposits I had to confirm the first time around. All for my security of course. Now here I am after the initial withdrawl posted 07 Sept a full 9 days later and more than 6 days since sending the documents, still have not even had the withdrawl processed at their end. Still pending. Been told I should wait until the end of the week. Unacceptable. Seems the larger the withdrawl the longer and more colourful the excuses are as to why they are so slow.

ironsidec New Zealand
posted on September 17, 2014.

I am disputing the time on the first withdrawl made 7 sept. Still no response from them 24 hrs later. No doubt my other two withdrawls will also be "late" for some mysterious reason.

posted on September 19, 2014.

Hi there @IronsideC, I have discussed this with John and he is currently in the process of looking at options to process your payouts. He will liaise with you directly in this regard.

ironsidec New Zealand
posted on September 19, 2014.

If John is the pitboss i wont hold my hreath. 48 hours ago I was told I would hear from him and nothing. This casino has appalling process and service.

ironsidec New Zealand
posted on September 19, 2014.

Oh and the other two payouts are now overdue unsuprisingly

AskGamblers
posted on September 28, 2014.

This complaint has been reopened upon submitter's request.

ironsidec New Zealand
posted on September 28, 2014.

Two withdrawls made over 15 days ago still not processed. Complaints to the casino simply draw the same lame excuses - I will escalate to finance, many withdrawls to process, your withdrawl is top priority. What bollocks. They never return phone calls and I call for them to be black listed.