VIP Room Casino - Paid me less than I withdrew

samico58 Sweden
posted on February 24, 2015.

hi..same issue like what happened with the player kkonstanti, i read his complaint..i had no bonus on my second deposit..withdraw 180 us , paid me 120 deposit was 20. why they reduced one third of my winnings..they do not offer any bonuses for a 20 us deposit, so its all my winnings.Made them a message to explain why? thanks

posted on February 25, 2015.


As you mentioned, this is exactly the same as the player with the bonus.

The Cashout was capped at a max of 6X the Deposit amount.

A deposit was made on the 20.02.15 at approximately 22:30 using a Deposit Bonus Code: Bonus200VR.
This was a 50% match bonus.

You will see on the attached screenshots, the Bonus Code was manually added by the player when making his deposit of 20 and then the 10 credits were successfully credited to the players account giving the player a starting balance of 30 credits. The player then played as per normal and won. The max cashout was applied and the winnings paid. I find it strange that a player will manually add a bonus code not wanting a bonus, or even start playing with an inflated balance if he did not want a bonus added to his account in the first place.

We only want our players to enjoy their time with us and enjoy the games provided. Any problems or queries are easily resolved by contacting us directly rather than via a 3rd party website. In the future...before contacting 3rd party forums it is always advisable to get hold of us via live chat or email so that we can clarify the issue for you immediately.

I trust that this settles the matter.


The VIP Room Casino Team

posted on February 28, 2015.

Based on the evidence we received from the casino management, player was paid by an bonus terms 6x deposit. We consider this complaint resolved and closed.