Paddy Power Casino - Refusing to pay my winnings based on 'business grounds' with no further explanation

UNRESOLVED
wingattackmeech United Kingdom
posted on January 15, 2015.

I deposited £300 on 8 December and won almost £10k on this casino. I was asked to send several documents to verify my identity which I did. I then received an email saying 'We are sorry to inform you that your account with Paddy Power has been closed. This decision has been made by our security department based on business grounds' with no further explanation. I have spoken to Paddy Power several times and no one has been able to tell me why my account has been closed.

I am not willing to have £10k taken from me with no explanation other than 'based on business grounds'.
I have called them several times and sent lots of emails but that is all the information they have given me and said that the matter is closed.

AskGamblers
posted on January 20, 2015.

Dear @wingattackmeech,
Any update considering your complaint? Thank you.

wingattackmeech United Kingdom
posted on January 20, 2015.

Hi
I haven't heard anything, I thought that they would email askgamblers?!
Thank you

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