Slots of Vegas Casino - Over 4months and still no payment

RESOLVED
Richard Platt United Kingdom
posted on July 4, 2016.

Hi i use slots of vegas quite alot tended to keep what i had won in my account for play money i had a good run 1 day and decided to withdraw 1200 dollars.
After doing so i had an email saying i need to send id and so on so i sent all relevant info str8 away.
3weeks later my transaction got refused as i hadnt sent my id info ...
Which i had
So i go through process again all the id part gets ok.d.
Now i have to send info about my bank details which in its self takes 3 weeks as they kept sending me emails saying i hadnt filled all oarts of form in correctly..
I sent this info at least 6 times .
Eventually i get to transaction has been authorised.
Sinse it has been veryfued and authorised should have taken maximum 10 working days its been 3 months and still nothing.
I have been passed from withdrawalls to the manager to the escalations team .
Tara from escalations is dealing with me but all i keep getting is ther is a problem with the 3rd party they use for transactions and my payment will be here shortly .
I have asked for the name and details of the 3rd party company but not yet had any reply..
I have sent over 30 /40 emails up to yet and every week now send 1 each to the 3 departments i have been passed 2 ..
Any 1 got any help for me thanksrich

posted on July 8, 2016.

Hi fb_102­089­194­326­38869--

I'm so sorry for the delays and all the frustration you've experienced with this.

I've had a look at your account and I do see that your payment was indeed sent off and I would imagine it would be reflected in your bank account by now--certainly no later than early next week if not, already.

Please confirm once you've received payment.

All the best,

Tawni

Richard Platt United Kingdom
posted on July 8, 2016.

Cheers from what ive seen in other issues once you get involved things tend to get cleared up quickly so thanks for the reply and i will keep you posted

posted on July 9, 2016.

Thanks for that--I'll definitely stay on top of things. ;-)

Have a great weekend!

Richard Platt United Kingdom
posted on July 11, 2016.

Just a quick update still no payment as of yet but i live in hope :)

Richard Platt United Kingdom
posted on July 11, 2016.

Just 2 let you no money has now been paid in full thank you tawni very much apreciated after this stupidly long wait cant thank you enough for getting involved 10/10 thanks again

AskGamblers
posted on July 11, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.