Cool Cat Casino - Over 3 Months & Still Waiting

RESOLVED
posted on June 19, 2016.

I won $300 from Cool Cat Casino. The first win was at the end of February of 2016 and then another several weeks later at the beginning of March of 2016. My host, Jennifer, has continuously said that they are just waiting for the processor and it will be any day. She has said this for well over a month. Their sister casino suggested I apply for this international prepaid card so that they could put the money on it and it would be faster. I did and received the card almost 2 months ago. I've requested managers and supervisors who all claim that my money will be expidited. Still nothing happens. I can forward all corresponding emails if requested. I am so frustrated and angry! I even won $100 at Dreams which Jennifer also handles. I don't know what else to do or say. I haven't played very much if at all since. What else can I do but turn them in to the Federal Department.

posted on June 22, 2016.

Hi rmorgan335335--

I'm so sorry for the delays with this, as well as my own delay in responding (I've had to take a few days off).

I've looked at your account and I do see your check has already been sent off. I would expect to see your tracking later this afternoon or tomorrow. As soon as it is in, I'll come back and post.

I wish you all the best,

Tawni

posted on June 23, 2016.

Hi rmorgan335335--

Every now and then, players receive payments before I receive tracking. I see this is exactly what happened in your case. I'm very happy to see your payments were delivered earlier today. ;-)

Again, I apologize for the delays.

All the best,

Tawni

posted on June 25, 2016.

Tawni,
This is the first time I've heard your name. I did receive the check. Thank you. I want you to know that I enjoy gambling at your online casino. I'm hoping this doesn't happen again because I cannot go through waiting for my winnings for 4 months. Sort of takes the fun out of winning. Anyways, thank you again.

AskGamblers
posted on June 25, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.