888 Casino - Only half of my winnings paid to me

RESOLVED
oodavidson United Kingdom
posted on April 9, 2015.

I did a deposit of 200 pounds and won a total of 580 pounds, I then withdrew my winnings to my debit card and all seemed fine. When I went back in to check the progress of this I found out they had only paid me 380 pounds back. So I decided to call them and a guy advised me I have to have my deposit of 200 put back on to the Mastercard I used this all seemed fine to me. I was advised I would get an email with 24 hrs to confirm this still nothing it's not even showing on my online account now so I don't know where it is! By this time the 380 has been paid to me and clear in my bank however I am 200 pound short!

User name: oodavidson

posted on April 11, 2015.

Thanks Oodavidson,
We will attend to your issue.
Thank you for your co-operation,
888casino team.

AskGamblers
posted on April 14, 2015.

Any news?

posted on April 14, 2015.

Hi,

The members withdrawal to M/C was cancelled and reissued to his visa card.
This was done last week and was released yesterday.
We have e-mailed the member with this information.

Please let us know that the issue has been resolved.
Thanks,
888casino team

AskGamblers
posted on April 18, 2015.

@oodavidson,
Did you received your winnings, can we close this complaint?

AskGamblers
posted on April 21, 2015.

@oodavidson,
It's a nice practice to confirm if your complaint is resolved or not, thank you.