iNetBet Casino - Giving me the run around with my account verification

RESOLVED
AllAmericanBoy United States
posted on October 24, 2014.

INetBet is being unethical to the maximum. They accuse me of intentional deceit when in fact they are intentional thieves. I hit a jackpot on August 1st, 2014 for $1539. I submitted verification docs at least 4X and casino would not admit acknowledgment of receipt. After forcing the issue via chat and endless emails to support, it was determined I was not eligible for my payout because I have my home address on my license but I choose to receive my email at my office. I submitted verification for both addresses in the form of utility bills. Receiving mail at one's office is beyond common practice. In no way was I being deceitful. I have been an insurance salesman with my own company for 22 years. I can provide any type of proof INetBet requires to prove my account is legitimate. They are nitpicking unreasonably to just not pay me.
I have never had any trouble with any other casino in regard to the two address issue. It's absurd they are refusing to pay. Thank you. Hopefully INetBet will have a change of mind. I'm an upstanding American citizen in my community and I am insulted at the accusation I was attempting to be deceitful. Thank you. John Albright, Las Vegas, NV

posted on October 27, 2014.

Our rules are very clear in regards to this topic - players have to sign up with full and correct details.

"iNetBet reserves the right, in its total discretion, to void any winnings and withhold any balance in your Casino account under any of the following circumstances.
c. If you provide false, incorrect and or misleading information to open your Casino account."

This criteria was not met.

When the player sent in verification forms these were filled out with a one address but their ID did not match this. This obviously raised red flags and we queried this.

All emails on the subject have been answered.

Best Regards
iNetBet

AllAmericanBoy United States
posted on October 27, 2014.

The details I provided upon opening my account were absolutely TRUE and CORRECT. I created the account with my office address and submitted my license for photo identity verification which has my home address. I am capable of submitting utility bills from both addresses in my name. IF I had submitted my passport ID there would not have been any issue at all. Don't tell me I'm misleading when I couldn't be more open with the details of my address issues. Most all professionals use both there office and home address to receive mail. INetBet
has created there own loop hole to refuse to pay 1500. Just think what they'd do to refuse a bigger amount. Shameful.

posted on October 28, 2014.

Hi,
We have previously asked via email for you to provide these details - however we are yet to receive these.
Please mail [email protected] with all details and we will see if we can assist further.
Regards
iNetBet Support

AllAmericanBoy United States
posted on October 30, 2014.

I have sent my passport picture, my license, a utility bill from both my office address and my home,
and copies of all my credit cards to INetBet. If they want a copy of my birth certificate, I can also send that. I cc'ed all these documents to AskGambers. Thank you.

posted on November 1, 2014.

Hi,
I am just following up on this.
Did you receive any confirmation from us that these have been received?

AllAmericanBoy United States
posted on November 2, 2014.

I have NOT received an email from INetBet in regard to my documentation submission as of November 2. I sent my driver's license, my passport photo identification, copies of the front and back of my two credit cards used for depositing, a utility bill from my office address, and a utility bill from my home address. I forwarded those documents to the following:
[email protected]
[email protected]
[email protected]
and carbon copies of all submissions to AskGambers.

AllAmericanBoy United States
posted on November 2, 2014.

Once again, my email address is [email protected]

AllAmericanBoy United States
posted on November 3, 2014.

InetBet has responded to my email address that my documents have been approved.
My withdrawal for the full amount is now pending.
I believe the issue is settled. Thank you for being there AskGamblers.