Noxwin - Scammers?

RESOLVED
vibbe66 Sweden
posted on January 22, 2014.

Hello there. I won the maximum amount from freespins 50 euros.

Made an withdrawal that i have proof of and it was a success.

Before that i made some rollbacks as u can look here..

TxID Date Account Amount Description Status

384613693 12/01/2014 04:43 From Casino EUR 50.00 max winnings with free spins are 50 EUR Success

383391408 11/01/2014 13:17 From Casino EUR 100.00 Swedbank (Envoy) RollBack

382709545 11/01/2014 00:38 From Casino EUR 100.00 Swedbank (Envoy) RollBack

382536805 10/01/2014 23:05 From Casino EUR 772.00 Swedbank (Envoy) RollBack

382477544 10/01/2014 22:37 From Casino EUR 200.00 Swedbank (Envoy) RollBack

as u guys see the last one was an success now they tell me i have rolled back the winnings and spent it all which is a totally joke !

I made rollbacks yes... but the last one was a SUCCESS and i didnt roll it back as u guys can see .....

But that is what they are telling me and no money on my account since it was succeeded like 12 days ago now.. Please help me best wishes Vibeke

posted on January 24, 2014.

Hello,

We checked the account of player vibbe66 and we don't see anything wrong.

He received his no deposit free spins on 10.1.2014 and later that day he made withdrawal requests for his winnings. On 11.1.2014 we reduced and rolled back his last withdrawal request with note that he should make withdrawal with not more than 50EUR (as per our no deposit free spins T&C). The player however didn't make a withdrawal request and spent his winnings.

Best regards,

Noxwin

vibbe66 Sweden
posted on January 26, 2014.

Are u stupid or what? It says SUCCEED that mean i cant role it back !

It was succeed that withdrawal and i didnt touch those money. i rolled back others yes but not the one that was succeed.

This is just outrages. you guys really scams me for 50 euros? hahaha.... OUTRAGES

vibbe66 Sweden
posted on January 26, 2014.

support even told me that the money would been send as soon as i verified my account and that was 10 days after the withdrawal was succeeded..... OUTRAGES IS THIS ... Thiefs

vibbe66 Sweden
posted on January 26, 2014.

And are u really thinking im that stupid i would rolled over my 50 euros i won and that is succeed also meaning i cant role them back. for what? 50 was the maximum LOL

AskGamblers
posted on July 10, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that you played out your winnings. Please confirm.

AskGamblers
posted on July 13, 2015.

@vibbe66,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

vibbe66 Sweden
posted on July 14, 2015.

Umm hello there great askgamblers. No lol this is incorrect as my withdrawal WAS APPROVED but never got any money. This guys are total liars. How could i play my winnings when the withdrawal was approved but never got any money? I had given up on this but would been nice if u guys finally can solve it for me... Best wishes VIbeke!

vibbe66 Sweden
posted on July 14, 2015.

Here is a copy from the history...

TxID Date Account Amount Description Status
384613693 12/01/2014 06:43 From Main EUR 50.00 max winnings with free spins are 50 EUR Success

SUCCESS as u see but i did never recieve any money.

posted on July 14, 2015.

Hello vibbe66,

Please note, the transaction which you are referring to is a rollback to your account.

You made a withdrawal request of 100 EUR earlier, and transaction 384613693 which you pasted is
the rollback notification afterwards, which tells you that money have been send back to your account, with the kind note that you have to make a withdrawal request from free spins, with amount not higher than 50 EUR.

You spent all of your funds in the casino however afterwards, and there were no next withdrawals from you which our team could be able to process.

Best regards,
Noxwin Team

vibbe66 Sweden
posted on July 14, 2015.

No it is not a roleback dear friends on noxwin.
Here is the proof

http:/­/ww­w.l­add­a-u­pp.s­e/­bil­der­/cx­mjh­jxf­xzekjc/
YUpp i did 2 rolebacks of 100 euros then i did a 50 euro succeeded withdrawal AS U SEE ON THIS PRINT SCREEN. SUCCEESS and that is NOT a roleback. but no money recieved.

Please help.

This is an error on ur side noxwin not mine.

vibbe66 Sweden
posted on July 14, 2015.

Here is the print screen of the withdrawal.

posted on July 18, 2015.

Hi vibbe66,

Thank you for your feedback. The screenshot which you provided however, is misleading. What is visible there is still all the number of the transactions in your account. What you did - from the drop down menu you selected "withdraw" but you made the screenshot before pressing "filter" so actually all the transactions are still visible on the screenshot, not only the withdrawal attempts.

As previously stated, transaction 384613693 is not a withdrawal, but a rollback of your previous request.
It has status "SUCCESS" indeed, but this only confirms that the money are successfully returned back to your balance.
There is also the note "max winnings from free spins are 50 EUR" as you can see, and this note is there because your previous withdrawal request was exceeding this amount (100 EUR) and thats why the withdrawal request was rolled back.

Again, after previously explained, after your last rollback, you played and lost your entire funds, and there were no further withdrawal requests from your side with the correct amount.

Best regards,
Noxwin Team