Noxwin free spins mean no winnings for me!

UNRESOLVED
posted on November 12, 2013.

Noxwin are offering two welcome bonuses, free spins with a max win of 100 and a 100% deposit bonus up to 100 with a max win of 3000. The problem is they give you both these bonuses at the same time when you deposit 100, so instead of being able to win 3000 with your 100 deposit and bonus, you can only win 100!

That's exactly what happened to me as I deposited 80 euros and won 2040 but I've been told I can only withdraw 100 plus my deposit! It's just so upsetting to think you've won a load of money and then to be told you haven't!!

I've complained to the casino and they replied basically saying 'that's the rules and that's that' :( please help!

posted on November 13, 2013.

Hello,

We double checked the case of player Neytiri81 and it is confirmed that the player received his winnings from one of our free spins campaigns. He was added to our 10 free spins campaign which was active in that period, available for all casino slots. According to our free spins terms, the maximum payout from the free spins promotion is 100 EUR.

Best regards,

Noxwin

posted on November 15, 2013.

That's the same answer I got over and over on live chat and hence am now complaining here. It's so not the point, the point is that you are giving both the bonuses at the same time when players deposit, so instead of being able to win 3000 with your 100 deposit and bonus, you can only win 100 which is ridiculous. Seems like an easy get out clause for your casino - 'oh you got free spins so sorry all that money you won, yeah now you get nothing...'. Totally unfair.