Noxwin Casino - Refusing to help accordingly with a possible big win issue on "King of Slots"

hrank Germany
posted on February 1, 2016.

Hello AskGamblers-Team,

I have a problem with Noxwin Casino since 21.12..2015.
At this time, I was playing the Game "King of Slots".
After a couple of Spins, I´ve got a "BIG-WIN" - 14 of 15 Reels shows "10" and I have had a Re-Spin of the 15th and last Reel.
Whether this last symbol would come, it would have definitely been a big win.
During the Re-Spin, the System of Noxwin has broken down and the Server told me the following message: YOU HAVE NOT ENOUGH MONEY TO PLAY

I immediately contacted the livechat and was sent a screenshot on which said spin to see from my screen yet.

the livechat promised me that after the end of the game my gain will be credited immediately, but that was not the case.
So I finished the game but from my earnings I got nothing until today.

After several E-Mails to the Noxwin support, they always tell me that the technician are trying to solve this problem - but they are not able to tell me when I´ll get my money.

I cannot believe that a casino need more than 6 weeks to pay a single win on the acount of a player -
I guess it is not more than 200 EUR.

Maybe you can help me in this case.

Many thanks and Best Regards.

posted on February 2, 2016.


We want to apologize for the delay!

Your issue was already escalated to the relative level. We were informed that it is assigned with a high priority and I hope that they will resolve it soon!

If you have any further questions please do not hesitate to contact us!

Wish you a great week!

Best regards,

posted on February 6, 2016.

Dear @hrank,

Any update regarding your complaint? Thank you.

hrank Germany
posted on February 7, 2016.


unfortunally no further comment and reaction from Noxwin. Now, I wait nearly 2 month for my money.
Very bad service from Noxwin !!!

posted on February 29, 2016.

The case has been reopened upon the casino's request and we would like to give it one more chance for a successful resolution.

We have been informed by the casino that your winnings of 108.75 euro were paid to you. Could you please confirm it?
Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

hrank Germany
posted on March 1, 2016.

Hello again,

yes, that´s true. Noxwin credited my account with this amount to solve the matter.
Many thanks for your help.

posted on March 1, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.