This is what I call professional and responsible Customer Support.
Keep up the good work!
Nothing but excuse on my withdraw
I request my withdraw on 10/13 and it was processed on 10/18 and I have yet to receive my money. I have never had this problem with Slotastic but I can't get answers from them except we are tracing it, wait another 24 hours. I even had to send my bank statement on 10/31 and now its 11/3 and still no answers but they are working on it. I was talking to Yasmeen but she hasn't responded to my emails so Kristy has but she is not really answer me as well. She even admits in an email that many others didn't get there money and they are trying to work with everyone. I have tried to used live chat but yet I get hung up on and once I was put on hold 10 minutes to find out what time zone they are working in so I can contact payment team. Every time I talk to someone it is different answers. I have emailed the casino manager again tonight (Yasmeen) But I am told she hasn't been in the office but I did notice on another site she posted a comment to another player yesterday. This is just not right! I pay to play and if I win I expect to be paid. here is a few emails and/or chat
Thank you for your email.
As Yasmeen is not in the office for some time I will assist you Kathy.
I totally understand that you need the money.
As our payouts via Bank Wire are international it can take up to 10 business days before it reaches your account. ( As Yasmeen told you)
If you have not received the funds by the beginning of next week, I kindly ask you to contact us.
Have a wonderful day!
Thank you for the statement.
I have forwarded it to the corresponding department.
Apology for the inconvenience.
You will hear from us as soon as possible.
I received this one on 11/2
Thank you for your email.
I am truly very sorry about this issue. I have forwarded your bank statement and they told me they will trace it. Unfortunately there is a time difference beteween the wiring institution and us.
So If I forward them your bank statement they will only receive it approximately 6 hours later. I have received an answer from them that they will investigate and trace your payout.
I am very very sorry Kathy about this delay. Many more customers are complaining about their outstanding payouts.
Apology I have not responded earlier, but I work 8/9 hours and when I am in the office I try to help as much as I can.
Thank you for your understanding.
Just wanted to say thanks, I have received my money back in my casino account today and had to request the payout again. I sure hope to get my money this time!
Well now it is Tues and Slotastic hasn't paid my withdraw via wire as well. I contacted chat and was told to change it to a overnight express check, so the rep actually did it for me while on chat and was told it would come fedex by 11/11. I then asked how to get tracking number I was told UPS doesn't give them tracking numbers. I advised her she told me Fedex first and she denied ever say this. I don't understand this, I requested this on 10/13 was paid on 10/18 and nothing and they gave me my money back to my casino account but here we go again more waiting to get my money.
Sunshine, please get back to us when you receive your full amount, so we can close this complaint and consider it as resolved.
I finally received my check, all is good!
Leave your comment about this complaint
- Table Games
- Video Poker
- Specialty Games
- Microgaming Games
- NetEnt Games
- Playtech Games
- RTG Casino Games