ComeOn Casino - Not received my funds

RESOLVED
posted on June 25, 2016.

I had won £2298 no bonus nothing like that I requested to withdraw my funds on the 7th and was ask to provide identification which I did and was approved I then asked them to withdraw my funds using the manual withdraw option because I didn't want to log back in and spent the funds I won. I received a email on the 13th saying my withdrawal was successful and my funds would take 7business day.
Now it's the 25th and still waiting for my funds I contacted the customer service and was informed your fund will be with you at the latest Tuesday 21st June and still waiting I've they inform me they have put the funds in my bank I provided them with screen shots of my bank statement and there now saying it will be in at the end of the month that will be 17days from when it got approved. I've asked for the transaction reference number but they refuse to give me It. I have got builders in the house on the back of this win who need paying and my pregnant girlfriend is stressing

posted on June 29, 2016.

Hi Kernal87,

Thank you for your message. As our support have informed you previously, our payments department is not able to provide a reference number at this point in time. Unfortunately there was some unexpected delays with your withdrawal and we ask for your patience in this matter.

When executing manual withdrawals, one should expect a bit longer time frame before the transaction is completed, compared when using other methods of withdrawal. We have executed your request and the funds should reach you by the 7th of July.

Yet we hope they will reach you by the end of this week/beginning of next week as previously stated.

Thank you for your patience.

Kind regards,

ComeOn

posted on June 29, 2016.

No not as previously stated at all you keep moving the goal post it was 7days from the 13th then I was informed it would be at the latest Tuesday 22th then I got told Thursday then I got told Monday 27th then got told be end of this month. I have emailed you everyday informing you it hasn't gone in every time you emailed back and said it's then end of this month now your moving it agian I have got no money.

Ask gamblers can you please do something about this it's lies after lies

posted on June 29, 2016.

Hi again,

As stated in our previous reply, there was an unforeseen delay with your request and we had to do a second try on the 23rd of June, 2016. The time frame for manual withdrawals is 5-10 business days, hence why it may take up to the 7th of July before the funds reach your bank account.

There is nothing we can do to speed up this process but we hope the funds will reach your account by Friday (i.e end of the month), we apologize for any inconvenience caused by the delay, Kernal.

Thank you for your patience once again.


Kind regards,

posted on June 29, 2016.

This is the first time I've heard there was a problem am unaware you had to do this again this is all lies

posted on June 29, 2016.

Ask gamblers something needs to be done about this. Since I've had my issue I've read afew reviews about these lying about putting money in people's accounts if I have to wait until 7th of july that means my withdrawal has took amonth from when I requested it. It's a joke

posted on June 29, 2016.

Hi Kernal87,

We have nothing to gain from being untruthful and we can assure you that your withdrawal is on the way as it has been processed.

We hope your withdrawal will reach you by 1st of July, yet we still reserve it may take up to the 7th of July.

Kind regards

posted on June 29, 2016.

Can you provide a payment reference number please.

On my transaction history it still says processed on 13th we all know that was a lie

posted on June 30, 2016.

Just to confirm after promising it will be in 30th June am still waiting I know they moved to goal posts yesterday for the 5th time something needs to be done about this casino it's a disgrace

posted on June 30, 2016.

Still waiting for my money this is the customer service you get

posted on July 1, 2016.

Ask gamblers still no funds have reached my account

posted on July 1, 2016.

What are you looking into you gang of lairs. Tell me what it is your looking into u need to do a bank transfer now for the sum of £2298 your going against your own terms and conditions scumbags get my money into my account today.


Everything your telling me is a load of lies because if the money was missing you would of asked me to confirm I gave you the correct details you haven't asked that once because you know you havnt tried to put the money in my account if it's not in by the end of the day am seeking legal advice.


I asked 1 of use to confirm the details you have sent the money 2 and they replied with the last 4 digits of my card thought it had to be a bank transfer using iban all you do is lie in will be seeking legal advice today

posted on July 2, 2016.

Hi Kernal87,

I appreciate your frustrations in this matter and completely understand that this is not ideal for you. I will however need to emphasise the previous messages we have sent to you. As mentioned we would very grateful if you could please extend your patience a little further, as we have mentioned that the funds should arrive at the latest on the 7th of July. This possibility is something that you have been made aware of.

With regards to manual withdrawals, I can indeed confirm that there has been no breach on our side with regards to our terms and conditions. Manual withdrawals are treated rather differently from the usual withdrawals a player can make from their account, due to the withdrawal being committed by us on your behalf. The funds are indeed forwarded directly to your bank account, using international bank transfer via payment providers.

Sincerely all the best to you.

AskGamblers
posted on July 6, 2016.

Please let us know if there's some update on this complaint. Thank you.