Planet 7 Casino - Not paying a $2500 withdrawal

RESOLVED
rodbuster85 United States
posted on November 7, 2015.

On the 12th of October I was playing at planet 7 casino, I made a deposit for 30 US dollars. And used a no rules bonus, well after all the months of playing and not winning i finaly hit. I got my winning's up to 6,000, I was amazed. So I request a withdraw for 2500 us, then I keep playing with the other 3500 us. I'm playing for a couple hours and lose most of the 3500. But as I'm playing it kicks me out, I just think it's a internet connection. But when I try and log back in it won't let me,"NO WAY". So I call and they tell me some B.S. about how they can do that at anytime if they need to. I'm pissed off at this point, so I call them a scam site and say they robbed me and then the guy named Cesar says he will talk to the manager. After a few minutes on hold he says if I submit the documents they will turn my account back on and pay. Nice so I turn the documents in ,wait a day or two try to log in to my account and nothing call and no answer. Call again and then they just say the account is closed and there's nothing they can do. I exchange emails with them only to get negative misleading bull shit responses. Then I get some refunds back to my card, i don't know if it's from them or not because they just ignore me. I've tried to work with them and give them time and not be pushie. But affter almost a month this is straight garbage. I even told them I would take less, wow.... As far as I'm concerned there thieves, and if they don't pay up I'll do everything possible to get them
blacklisted so no one else gets robbed like I did. Not even an answer on why or no negotiations, I can't believe thats how they run a business. If you're want to see the e mails and docs ask gamblers, just email me. Thanks

AskGamblers
posted on November 13, 2015.

Dear @rodbuster85,

Any updates regarding your complaint? Thank you.

posted on November 14, 2015.

Hi rodbuster85,

I’ll explain exactly what happened…

Your account was flagged (for the obvious privacy necessary for our fraud department, I cannot discuss the reason for this initial flag). Because of the account being flagged, it became necessary for us to request your documents before allowing you to play further.

Upon receipt of your documents, it was shown that you’d deposited using two credit cards: One was a prepaid MasterCard, however, the Visa used was not in your name.

This is a strict violation of our casino terms:

“The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including:

1. If the name on your Casino account does not match the name on the credit card(s) used to make deposits on your Casino account;”

All deposits made via these two credit cards are being refunded to the cardholder and your accounts have all been closed, permanently.

Tawni

rodbuster85 United States
posted on November 14, 2015.

Yea the card with the name that wasn't mine was my wife's card. The last name was the same right? The bank was the same right? How's it fraud when the fund's are coming from the same place. You guys shouldn't be aloud to scam anyone else..... Blacklistem please!

rodbuster85 United States
posted on November 17, 2015.

Look I've been giving planet 7 time before I responded to that last statement from Twain... What sounded prity good unless you noticed like I did immediately! He states I only sent docs for two cards. One being a prepaid wu netspend and another that wasn't mine??? But he failed to state about the 3 rd card that was sent with the docs. That's was my bank card identical to my wife's just diffrent first name!!! But still my other half, and other half to my finances no matter what the stupid front of the plastic card looked like... Bottom line is she's apart of me just as much as I'm apart of her, finances included! We took are wedding vows and leggaly joind as one soooo ?????? Lets be Men about this and stay true to the word your trying to sell. I'm sure you don't want to pay up, to me or anyone else for that matter who wins. But you are running a establishment that products of people's hope's of maybe wining somthing!!! So when that happens and you don't hold up on your end of the bargen, what does that look like???? Not the way to run a long-lasting business that's for sure. Hears my proof on my end my personal info is scratched only for my wife and I safety. If you want twain you email me at my gmail account which is [email protected] if you want to talk to just me. Or call at my # ending in 7484? Have a good day, and thanks for at least finally responding to me....

rodbuster85 United States
posted on November 17, 2015.

Here's the ones that matter..... I'm meen I one fair and square, hands down this little matter has been going on for too long now. Lets pay what's due or admit your scaming people and let the real online casinos, the honest ones get the business your running off!!! I mean come on this online casino thing has the potential to rival Las Vegas. But it needs to be done right..

posted on November 17, 2015.

Hi rodbuster85,

First, I wrote in error that there were two cards, so apologies with that. With that being said, however, the two cards which you are pointing to have entirely different account numbers.

As we are an online company, we have to adhere to very strict rules and regulations regarding payments and withdrawals. Just to give a few examples of why we have to take such a tough stance:

· Player states he’s using wife’s card, however, wife and husband are currently involved in contentious divorce. Wife would never have permitted purchase of casino funds.
· Man states credit card belongs to wife, but in actuality, card belongs to mother­/si­ste­r/c­ousin, etc.
· Player states card belongs to wife… unbeknownst to credit card company (and casino) that wife is deceased.

I’m sure you can understand with fraud and identity theft being such a rampant problem, this term is not only designed to protect the casino, but players and unwitting victims, as well. Further, it is not as if we are not upfront clear about this within our terms and conditions.

I’m sorry, but this is something we must continue to adhere to and insist our players adhere to, as well.

Tawni

rodbuster85 United States
posted on November 19, 2015.

This is a joke! Make the check in her name. If anyone is reading this complant, this proves planet 7 and any casino there affiliated with are scam sites. Unless they pay people there winnings this should prove that.

AskGamblers
posted on November 23, 2015.

We have been provided by valid evidence on behalf management of Planet 7 Casino where it is clearly displayed that player breached casino's terms #10.2.:

The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including:
If the name on your Casino account does not match the name on the credit card(s) used to make deposits on your Casino account;

Based on the term stated above we consider this complaint resolved and officially closed.
If player is not satisfied with our resolution we recommend to seek further assistance with official licence authority of Planet 7 Casino.