Eurofortune Casino - Not pay winnings and will not respond to emails.

RESOLVED
posted on July 5, 2014.

I opened an account at the end of May 2014, following receipt of an email offering me a no deposit bonus of 50 Euros. I have met the wagering requirement and May 28 I deposited € 25 with Visa (also to meet the requirement of deposit) but I could not pick up the win 500 € because I would have to deposit via Moneybookers, and not by Visa, for it to be verified my identity (message from the casino software, the only serious thing in this structure). On June 21, I deposited another 25 Euros and I was able to proceed to the two requests for withdrawal of € 500 (in two tranches of € 250 each!) Via Moneybookers.
Since the beginning of June until today I have posted several times my personal documents both [email protected] both [email protected], addresses retrieved and verified only by myself.
From casino no response and no payment
The chat (in the three occasions when I was able to communicate), to request the email address to which to send the documents, helped me in this way:
1) said he gave me the address for email and has not shipped anything;
2) he informed me an email address that does not exist [email protected];
3) provided me with an address and the existing [email protected] usually busted [email protected] (coincidentally).
They are among the other past 15 days (10 working that always the casino software and nothing else, shows that the maximum time for paying out winnings.
I regularly gambled and lost the deposit (I did not make any speculation!).
I hope many people read this thing so that they can learn from my experience that this casino does not communicate to its customers.
I hope someone will help me for my credit be honored.

posted on July 8, 2014.

Hi there,

We do apologize if there was a miscommunication between yourself and support. In no way was the withdrawal purposefully delayed. Processing is almost done and it should be sent within 24-48 hours. Please note the bonus and deposit rules for withdrawals that apply to your withdrawal (bonus and 10x time rules found in terms and conditions).

We will update you as soon as the withdrawal is sent.

Kind Regards,

Eurofortune Support

posted on July 8, 2014.

Hi there,

The withdrawal has been processed and sent. Again, please take into consideration that the overall sum is subject to withdrawal terms & conditions.

Kind Regards,

Eurofortune Casino Support

posted on July 8, 2014.

Good Morning.
As a result of your emails on the answers provided by the casino Eurofortune, I checked my account.
On the Skrill was made ​​a payment in dollars corresponding to 250 Euros.
Account of the casino is still an ongoing payment of 250 euro (just the other tranche), now no longer reversible, but with the notation "completed" instead of "processing".
We are back to normal.
Thanks askgamblers.
Congratulations to Eurofortune for having given over payments (software and games rated 10 and praise, marketing and communications poor grade 2).

AskGamblers
posted on July 10, 2014.

This case has been reopened upon player's request.

posted on July 10, 2014.

Salve.
Yesterday was a closed compliant as a result of my mail.assodicuori posted on 07/08/2014
"Good Morning. As a result of your emails on the answers provided by the casino Eurofortune, I checked my account. On the Skrill was made a payment in dollars Corresponding to 250 Euros. Account of the casino is still an ongoing payment of 250 euro (just the other tranche), now no longer reversible, but with the notation "completed" instead of "processing." We are back to normal. Thanks askgamblers. Congratulations to Eurofortune Given for having over payments (software and games rated 10 and praise, marketing and communications poor grade 2). "
Unfortunately, things are not so.
Withdrawals in the race for a total of 500 € (50 € Bonus x 10 = maximum withdrawal) were two of 250 € each (not by my choice but by the limits imposed by the casino).
The ID of the withdrawals were 205345871937034 (250 euro) and 205345871938232 (250 euro).
Now only appears on my account ID 205345871937034 250 € with the words "completed" and note the date of payment of yesterday 07/08/2014.
It 'been done away with the withdrawal from 250 EUR ID 205345871938232 (and I believe that it disappeared because it is paid!!).
There is no excuse for Eurofortune dear crafty when I have completed the wagering requirements of the bonus my balance was over 2000 Euros (there were only those of deposit which I then satisfied) have lost € 500 and you have to pay them.
Re-attach all the documentation that anyone can see so you can get an idea before you open an account, deposit and play with you, and because it is clear that my position is unexceptionable.

posted on July 11, 2014.

I finally tracked down where the casino has transferred the missing payment of 250 Euro.
It is located in the reversal of the historical game with the word "canceled".
Let's see how this procedure was correct in reference to the rules and codizioni mentioned
You have sent two emails to askgamblers in which you were especially busy reiterate that there are terms and conditions for the payment (10 x bonus rules ......).

Fine.

Make sure to read your terms and conditions in Italian (this is the link http:/­/ww­w.e­uro­for­tun­ega­mes.co­m/p­age­s/c­ond­iti­ons­/?l­ang=it ) and tell me where are these rules!

You have included in the English version (this is the link http:/­/ww­w.e­uro­for­tun­ega­mes.co­m/p­age­s/c­ond­iti­ons­en/­?la­ng=en ) because there is a different version in Italian, it seems that these rules are only for the citizens of English language!

However, in the conditions in English (to which you are clinging tightly) it is written: "4.1. All Deposits of 249 USD / EURO / AUS or less have a max withdrawal of 10X the deposit For That specific play session (all other currencies pegged to USD .) Once a withdrawal is requested. "

Fine.

The game session of the no deposit bonus was completed June 21 (see Annex).

At the date of June 21 had made 2 deposits (note the "All Deposits"), one with Visa and one with Skrill (always using Visa of which I am attaching tracks), for a total of € 50, and if the math does not lie , 25+25= 50 deposits x 10 = 500 (corresponding to 240+250=€ 500 for withdrawals requested June 21 and that I should receive, and the retreats are two just because the "power" of your casino arrives just miserable € 250 maximum withdrawal at a time! ).

AskGamblers
posted on July 23, 2014.

This complaint has been reopened upon Casino's request. Casino informed us that this player received their funds.
@assodicuori, please can you confirm this?

posted on July 24, 2014.

Hello,

The player was indeed paid on July 8th, we hope the player will confirm this now.

posted on July 24, 2014.

It 's true I was paid on 8 July for € 250 (ie by 50%).
My winnings to June 21 (the completion of the wagering requirements and deposit) was 500 Euros.
At the date of June 21 I had made 2 deposits for a total of 50 Euros (without requiring any other levy, except for those in dispute).
Thus, even applying the terms in the English language (which I do not see why I should have read since there are those published by you in Italian that do not mention any rules for withdrawals-I just included the links above), 50 euro deposit x 10 (max. withdrawal) = 500 Euros.
The bonus also included a maximum withdrawal of 500 €.
At this point you complete the payment of the remaining EUR 250 (which is currently canceled)!

posted on July 25, 2014.

Hello.
Here are the terms and conditions of your site in Italian language.
Read, read!
If you find where it is written that the maximum withdrawal is equal to 10 times the deposit I'll pay you 500 €

posted on July 25, 2014.

Hello.
Here are the terms and conditions of your site in Italian language.
Read, read!
If you find where it is written that the maximum withdrawal is
equal to 10 times the deposit will pay you 500 €.

posted on July 28, 2014.

Hello,

We'd like to apologize to the player regarding this issue, after checking his latest claim we discovered he did indeed find a mistake in our terms and conditions.

We thank the player for bringing this matter to our attention, it will be corrected, and since the fault is ours, not the player's, a second payment of 250 will indeed be sent to the player by early next week at the latest.

Again, we like to apologize and thank the player for bringing this justified matter to our attention.

posted on July 28, 2014.

Well, I'm glad to have been listened to and also for helping to change a situation that might mislead other players.
Thanks again Askgamblers.
Also I apologize for the tone Eurofortune not always mansions of my email, anyway thanks for understanding my good faith and for your decision.