SpinEmpire Casino - Didn't get the free spins on the promised game!

posted on July 19, 2016.

Get nice bonus email 100% + 100 Nrvna. Deposited, but still have to ask manually add bonus amount. After when lost deposit+bonus asked those spins. Added, game not worked etc. When worked not seen my spins. Asked again and added starburst.. So I was very angry that situtation. Was promised nice 100 spins 0.3€ bet but get 100 spins 0.1€ bet so its almost same thing that promised 300% bonus but only get 100%.

posted on July 20, 2016.

Hello dear jatyster,
Kindly understand that technical issues from gaming provider's side are not under the casino control and that's why you have been compensated with the Free Spins for another game. At the moment we have informed the provider and have an opened ticket regarding this game. As soon as we have any updates we inform our players.

posted on July 23, 2016.

Dear @jatyster,

Are you satisfied with a casino's response, can we close this complaint? Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.