Captain Jack Casino - Not being paid and no one respond

RESOLVED
snaughton United States
posted on March 29, 2016.

I made a withdrawal. They were very timely in approving it. Contacted me to verify. But now at a stand still since feb. 12. Can not get anyone to respond they will not email me back I talked them on live chat and they will not give me an answer yet I am not getting any satisfaction to where my withdrawal is. Seems to me just a run around game. I have three pending withdrawals with them cuz I thought it was a good gaming site. Can someone help?

posted on April 1, 2016.

Hi snaughton,

First, I'm so sorry about the delays you've experienced. We've been dealing with a substantial backlog and doing our best to get caught up with everyone.

I do have good news for you, however, incomplete. It's after-hours, so I'm working from home, which limits the information I have on hand. From what I do see, I can confirm that we've received tracking for two payments, which are to be delivered to you tomorrow morning (Friday). What I'm unable to see is if we've bundled all of your withdrawals into two payments or if there is still an outstanding payment.

I'll check on this first thing in the morning once I have all the answers. ;-)

All the best,

Tawni

posted on April 3, 2016.

Hi snaughton,

I've looked further into this and although you've stated you've made three withdrawals, I only see that there are two. Can you please let me know if the third withdrawal is within another casino?

Thanks,

Tawni

snaughton United States
posted on April 3, 2016.

I'm sorry It was at another casino the third. I did get both withdrawals from captain jack. Thank you so much for looking in to this for me. I will visit your casino again. Thank for for the speedy response!

posted on April 3, 2016.

Hi snaughton,

Very happy to know this is resolved for you and once again, apologies for the delays.

I wish you all the best,

Tawni

AskGamblers
posted on April 4, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.