NextCasino - Not a responsible gambling operator

RESOLVED
stace2486 United Kingdom
posted on December 23, 2014.

I requested to set a deposit limit of £500 per month on my account, i got email conformation that this had been done, at the time i thought i'd try to make a deposit to make sure the limit had indeed been set, and yes it had, i got a message on screen regarding my deposit limit when i tried to submit the payment, great! the deposit limit is working :)

but a couple of days later, i attempted to make 2 deposits, in total £500 and i was allowed to make the deposits, This should not have happened, im wanting to get my deposited funds refunded due to a failure on the casino's part, that deposit limit was set to protect me from spending beyond my means, and it failed me. I've tried emailing in but not had much of a response yet.

I look forward to hearing from someone soon

posted on December 24, 2014.

Hi Stace2486,

We´re a bit surprised to see you post here and also surprised to see that you claim to not have gotten any response from us. We always respond to our customers and you have indeed gotten several replies from our customer support on this topic.

The last response you got from us was less than 5 hours before your posted here on Askgamblers. You were in that response informed that we have contacted our payments (and platform) provider to look into what exactly happened regarding your deposit limit and how to solve this. We also informed you that we would get back to you as soon as we got a reply with clarification in the matter and that this unfortunately could take some extra time, being in the middle of a holiday season.

This is where we are right now. We are awaiting a response from our payments (and platform) provider and as soon as we get that our customer support will get back to you again via email.

Thank you again for your patience.

stace2486 United Kingdom
posted on December 27, 2014.

This issue has now been resolved. Thank you