Nostalgia Casino locked my account instead of pay me 100 euro winning.

UNRESOLVED
posted on January 15, 2014.

Last weekend I started to play into blackjack ballroom casino,quatro casino and zodiac casino after deposit 20 euro each for a try but all lost within 1 hour..Then I made a account with nostalgia casino and deposited 1 euro to receive 20 euro bonus as they offered their website.I was little lucky finally and won 100 euro after met their 30X rollover requirements. Then I had requested a cash in amount 100 euro and waited 80 hours instead their 48 hours pending period.Today I went to log in to casino but my casino account found has been locked instead of process my 100 euro winning! Already I send them emails to asking the reasons but got no reply yet.So,what's the matter?Could you help me please?

posted on January 15, 2014.

Today I have received a false statement from Nostalgia casino which I like to share below:

Hello Sheikh,

Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.

The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.

As such, the winnings have been voided and confiscated.

Kind regards,

Rhys

Risk Management

Casino Rewards

Now I can bet they are not good casino groups as I thought before and there trying to steal my small amount of winnings of 100 euro which is intolerable. I have deposited over 50 credits in USD where I play into most of the casinos after deposits.I really don't have any intentions to take advantages from casino's promotions. So, I want fair justice against their false statements. Please askgamblers post my complain and do the best for genuine online players.

posted on January 16, 2014.

Waiting on more information from the risk management department. Will post an update on Monday.

posted on January 18, 2014.

Today I have received a email from risk management which was sent yesterday,asked my security documents plus my private Neteller account details screenshots to send them. Here is their email below :

Dear Sheikh,

In order to look into this query further and verify your account, we will require the following documentation:

1. Your Passport or Drivers License.

2. A Utility Bill or Credit Card Statement showing your Name and Address as registered on your casino account.

3. A print screen of the page showing your name and address as well as the account number for your eWALLET account. (Please use the 'Printscreen" key on your keyboard).

Please scan the required documents and send them to this email address: [email protected]

So we can properly view the images we recommend you enlarge the copies. Please do not upload your documents on Skydrive, as we are unable to read them.

Thank you and kind regards,

Rhys

Risk Management

Casino Rewards

So,I have sent all required documents as requested.

posted on January 19, 2014.

Thanks for the update. I will wait until they have reviewed the documents.

Cheers

posted on January 21, 2014.

48 hours have been passed since I had sent all requested documents but I did not get any reply from them in the mean time!

posted on January 21, 2014.

The risk management department only works regular business hours.

Please allow another 24 hours for them to review the documents.

posted on January 21, 2014.

Today I have received this unfamiliar email:

Hello Sheikh,

Thank you for your sending those verification documents.

To complete this verification process, you will need to go see a notary and have your documents notarised by them as true and authentic copies. This must be performed by an accountant, lawyer, bank manager or anyone that is certified as a justice of the peace.

Let us know if you need anything else.

Kind Regards,

Rhys

Casino Risk Management **

Now I can say that I never received this type of strange and insulting email before. Why should I not arise my passport where I already sent you Neteller details who already verified me ? Why guys you making trouble with players for their genuine 100 euro only winning where other casinos verified myself easily like 1 2 3? So, it is now proven that your statements regarding multiple accounts were 100% false! That's why risk management trying to keep my genuine winnings somehow,anyhow? Did I not triple deposits into your different casinos without doubt? Come on guys,you should follow your t&c,gambling rules. Please do not trouble with genuine players. Thanks askgamblers to let me prove their statements were 100% false and misleading.

posted on January 22, 2014.

Today I went to a Law yer' s chamber to ask how can I notarize my documents but when they asked me to pay 50 euro equivalent money then I was surprised to know their expensive charges!! OMG!!! What should I do now? My winning is 100 euro, so if I pay them expensive charge of 50 euro equivalent money then I will have 50 euro? Is it fair enough? Please risk management, inform me immediately if you can give me alternative option like if I send my passport holding with me photo or any other option to verify my documents successfully. I am looking forward your reply.

posted on January 22, 2014.

Dear Player

When you agreed to the terms and conditions, you agreed to the following term:

http:/­/ww­w.n­ost­alg­iac­asi­no.c­om­/terms/

7. Authorisation Procedure

i.Nostalgia Casino reserves the right to ask Players for verification documents following deposits and/or prior to executing a withdrawal. Should it be deemed necessary the casino may also require these documents to be certified by a registered Notary. This includes, but is not limited to:

a.a copy of the card in question (if applicable)

b.a copy of photographic identification documents, such as a Passport or Drivers License

c.documents confirming residence such as a bank statement or utility bill no older than 3 months

ii.Funds must be withdrawn with the same method used for depositing, up to the amount of the deposit. Please note that an Account Holder's withdrawal may experience a slight delay due to our identity verification process.

Perhaps you could see someone else on the list they provided you as it may be less expensive. Unfortunately without the request your withdrawal will not be processed.

Cheers

posted on January 23, 2014.

Hello askgamblers, I have sent my all documents after Notarised from a expensive Law-yer today. Thank you very much specially to let me prove everything. Hope I will receive my winnings by tomorrow friday.

Cheers

posted on January 26, 2014.

My winnings not received yet!

posted on January 27, 2014.

Dear player

It was a public holiday here yesterday.

I have sent a follow up to risk management.

Cheers

posted on January 28, 2014.

Dear player

Risk management told me they have sent you the following email today.

Cheers

======

Hello #player#,

After further review of the documents and casino account, we have locked your casino account for promotional abuse. We can see you are linked to numerous linked accounts who have registered with the intention of claiming the signup bonuses at Casino Rewards multiple times.


The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address.


As such, the winnings have been voided and confiscated. This decision is final.


Kind regards,


Rhys

Risk Management

Casino Rewards

posted on January 28, 2014.

That's it? You guys are shameless scamer stating too many lies one after another. If I would get you in front me then I would teach you the best lessons for stealing forcefully. So, you are lucky enough this time. Anyway,last week you guys asked me to notarise my documents in order to forward my winnings which is still showing on the upper part of your replies but you did n't keep your words but I already had expended 50 euro more for notarised my documents in order to fulfill your casino procedures. You nay be forgot that I had several standard deposits into different casinos more than 50 euro. What ever you say its worthless to world who know you very well. Please pay me back my all deposits more than 50 euro into my neteller account f you guys really not thieves. I want my deposits back if I don't receive my winnings. That's it.

posted on January 30, 2014.

Casino Reward sending me regularly further deposit bonuses for next deposits. They still now did n't forward my winnings only 100 euro I won after several deposits. Dear ASKGAMBLERS, did they provide any duplicates account they found? If no, then please take a proper action like place them under black listed casinos where they stalling ours winnings everyday by different excuses. Even, I paid out on time from palace groups,betway and fortune lounge without a single question asked. But scam casino Nostalgia did n't process my winnings after all requested documents sent on several occasions. Be careful all players,think twice before play here,otherwise you will face this situations like me if you win some.

posted on February 3, 2014.

Why you not sending me back all deposits more than 50 euros into your scam casino? Please pay me back 50 euros where you are not paying me winnings 100 euros.