Jackpot Capital Casino - Non payment of $1,7 Million jackpot!

RESOLVED
shredded United States
posted on July 24, 2015.

I won a large jackpot of Jackpot Capital in the game Spirit of the Inca, $1,684,999.60. They locked my account for about a week, and finally when I got back on, it showed the winning. I then proceeded to withdraw and all the money was gone. They then contacted me several times and wanted to offer me $1000 or the month of June deposits. I told them no, that this was an insult from $1.7 million to $1000. they said it was an error on their technicians part, that he was testing the system and I happened to be on the site and I hit it. I don't feel I should have to pay for their mistake and I also feel they should be held accountable for what he or she did, NOT ME. If it was a technical problem with the system, that's different, but it wasn't. I have a whole bunch of communication that they sent me if you want I will forward it to you. They called me numerous times and emailed me also. Seemed very anxious to get things settled. I will not settle for $1000, this is a total insult. If you will email me with an acknowledgement of me contacting you, I will forward all the communication that they sent me. I am very upset of this. My phone is 1-719-543-**** and my email is [email protected] My name is Jane ******** I don't know how to attach the email or I would, that's why I said I will forward it to you if you email me. Thanks Jane This happened the second week of June

posted on July 29, 2015.

Hello Jane,


Please accept our sincere apologies, but this incident was completely out of our control.

Please see the statement of our casino software provider RTG in the attached file.

Kind regards,
Jackpot Capital Affiliate Team

shredded United States
posted on July 30, 2015.

One of your representatives told me that your technician was testing the system and I logged on and hit the jackpot. This is a human error and not part of the rng. I also told her that I would accept a reasonable settlement which I think you should be held accountable for. NOT JUST ME. I will accept half of the jackpot. That would be a 50/50 split. I don't think I am being unreasonable. I am being punished for you error and it is not right. By the way, what and how would you feel.

AskGamblers
posted on August 3, 2015.

Casino supplied official letter from RTG software provider, where RTG officially stated that game Spirit of the Inca had a problem. According to the Licence Agreement rule 8 "Malfunction of any game voids all plays and pays." Based on this casino can't be held responsible in this matter, but we think that casino and a player need to make a settlement in this unfortunate event.

posted on August 7, 2015.

Hi

Our VIP manager was in contact with Jane ever since this happened.
It’s really unfortunate this happened, and especially with such a good customer. We still hope that Jane can accept the fact that this was simply an error and if won legitimately then the full jackpot would of course have been paid.

Our VIP manager has offered $1.700 cash as a goodwill gesture.
However, a payment of $840.000 for an error of our software provider is just unrealistic.

Kind regards,
Jackpot Capital Affiliate Team

shredded United States
posted on August 7, 2015.

In answer for jackpot capital it says that vip manager has offered $1.700 cash as goodwill. How much is $1.700. Is it$1,700,000, $17,000, $1,700 or what. I haven't a clue By the way, when Nathan called and talked to me last time, I did say split the difference, AND HE LAUGHED AT ME. This made me very angry. I do not like to be laughed at. This has been an extremely disappointing event. Jane

AskGamblers
posted on August 11, 2015.

Before closing this case, we would like to clarify a couple of very important moments concerning this issue.

1/ It is now clear that the same issue, concerning the same game and software provider, has been already reported by another player. More info here - http:/­/ww­w.a­skg­amb­ler­s.c­om/­cas­ino­-co­mpl­ain­ts/­pro­gre­ssive

2/ Hastings International B.V., the company owner of Real Time Gaming /RTG/ issued an official statement where it was stated that it was a 'human error' which caused the aforementioned jackpots triggering across multiple casino brands using that software. The company then refused to verify and accept the triggering of these progressive jackpots as valid, because of the specified human error. All wins were void due to term #8 or RTG terms and conditions - Malfunction of any game voids all plays and pays.

3/ The submitter of this complaint has been offered a compensation for all the inconveniences caused which we consider as fair and adequate. Of course, such compensation should be wager free and available for withdrawal.

Based on all the above, we consider this case as resolved and it is now officially closed.