Non payment of approve winnings/ignored emails
Shebsolo was offered a promotion by email that stipulated 300% no restrictions Keno and Slots Bonus. When she played black jack with the winnings it negated the promotion and the subsequent winnings associated. I have reviewed the account, overturned the deductions and reinstated the account to its original standing. This decision was based on taking into consideration the player was not intentionally miss-using the bonus it was simply a misunderstanding of the terms technically she should have redeemed all the funds first or made a new deposit in order to play our other games.
Sr. Marketing Manager
Dear Scuter whomever you are, I want to thank you for supporting me with my complaint and AskGamblers you are a blessing and 100% and more. I would like for you to know Palace of Chance sent me an e-mail and stated they have reinstated all of my winnings to my acct. and will pay 1000+ weekly until paid in full. Im so grateful to this site and I want to thank Palace of Chance for proving they are an honest and trusted site. They resolved my issues and Im grateful. Again, thank you to everyone.
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