This is what I call professional and responsible Customer Support.
Keep up the good work!
greekgod100 submitted a complaint.
Non payment from Silver Oak Casino
submitted 2 reqests on may 25 for a withdrawl, one for 1998.00 , and another for 1065.00. they keep telling me another 7-10 working days, the time frame has been met and the cash out for 1998.00 has been approved for overnight, however no check or tracking number??? the 1065.00 still has yet to be approved and well within the time frame . can u help???
The email and account name provided does not match any account or email available ast Silver Oak Casino. Could you please provide a valid username so we can go ahead and check into this issue?
The last reply from the player is deleted because of the personal content. Account details that were written are sent to casino representative via email.
i am sorry it is planet 7 casino username is greekgod100 there were 2 withdrawl request on 6-4-2012, still no payments
We will check payment status with Planet7.
ok thank you....
hi ace review team have u heard anything?????? from planet 7 casino
A check with your payment for $1998 has been processed on 6/25/2012 at 2:16:24 PM. Next and last payment will be processed next week.
You should be receiving it shortly.
thank you. however there is still no tracking number available!!!!
received the first check cor 1998.89 today thanks for the escalation....
Last payment should be processed this Friday.
Last payment was processed on 7/4/2012 at 3:38:15 PM. You should be receiving it anytime soon.
received check today and thank you.....
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